A Comparative Study of Medical Record Workload Based on the Competency of Public Health Officers (Medical Statistics) in Health Service Region 5: Expectations of Supervisors vs. Actual Workload
Keywords:
medical records workload, personnel competencies, public health officers (medical statistics)Abstract
This study aimed to: (1) assess the workload of public health officers specializing in medical statistics in Health Service Region 5, based on supervisors’ expectations and actual performance; and (2) compare the expected and actual workloads. The sample population comprised of 43 supervisors. Data were collected using validated questionnaires (content validity = 1.00; reliability = 0.95). Descriptive statistics and a paired sample t-test were analyzed.
Results showed that supervisors’ expectations for medical record workload were high overall. Among professional competencies, medical coding received the highest mean score, while performance competencies, integrity and ethics ranked highest. Actual workload performance was also rated high overall, with medical records management achieving the highest mean score in professional competencies, integrity, and ethics, leading in performance competencies. Information technology consistently received the lowest scores in both categories, though still rated high. The comparison between expected and actual workloads revealed that supervisors’ expectations significantly exceeded actual performance (p < 0.05).
The findings suggest a need to strengthen competencies where performance lags behind expectations, particularly in information technology, achievement motivation, and professional expertise development. Hospitals should provide targeted training to address these gaps. Additionally, academic institutions offering programs in medical statistics should revise their curricula to emphasize practical skills in digital health tools, performance-driven work habits, and continuous professional development, in order to align with workplace expectations and improve future workforce readiness.
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