Organizational Engagement and Quality of Work Life among Different Generations of Personnel at a Community Hospital in Phayao Province: A Comparative Study
Keywords:
Organizational engagement, Quality of work life, Generation, Generation groupAbstract
This study examined 1) personal and organizational factors, organizational engagement, and quality of work life among hospital staff
2) compare organizational engagement across different generations
3) comparison of quality of work life across generations; and 4) the relationship between organizational engagement and quality of work life among personnel at Community Hospital Hospital, Phayao Province.
A descriptive comparative design was applied. The sample consisted of 112 staff members selected through simple random sampling. Data were collected using a questionnaire that was validated for content and reliability. Statistical analyses included descriptive statistics, multiple linear regression, and Pearson’s correlation.
The results showed that 67.9% of the participants were female. Most belonged to Gen Y (62.5%), followed by Gen X (28.6%) and Gen Z (8.9%). Overall, staff reported a high level of organizational factors, organizational engagement, and quality of work life. Organizational engagement did not differ significantly across generations (p > 0.05). However, quality of work life showed statistically significant differences between generations (p < 0.05). Furthermore, organizational engagement was moderately and positively correlated with quality of work life
(r = 0.61, 95% CI = 0.48–0.71, p < 0.001).
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