Support Staff Participation in Hospital Quality Improvement at a General Hospitals in Samut Songkhram province

Authors

  • Wantana Chomphet M.Sc. (Public Health Administration), Faculty of Public Health, Mahidol University
  • Charuwan Tadadej Department of Public Health Administration, Faculty of Public Health, Mahidol University
  • Seo Ah Hong Department of Public Health Administration, Faculty of Public Health, Mahidol University
  • Sariyamon Tiraphat Department of Public Health Administration, Faculty of Public Health, Mahidol University

Keywords:

Staff Participation, Quality Improvement, Support Staff

Abstract

This cross-sectional descriptive study aimed to examine the factors influencing participation in hospital quality improvement among support staff in a general hospital in Samut Songkhram Province. The sample consisted of 303 support staff working in the hospital. Data were collected using an online questionnaire, with 260 completed responses returned. The research instrument was a questionnaire developed by the researcher and tested for validity and reliability. Data were analyzed using descriptive statistics, including frequency, percentage, mean, and standard deviation, and inferential statistics using the chi-square test.

The results indicated that overall participation in hospital quality improvement among support staff was at a moderate level (48.5%). Personal factors—monthly income, length of service, membership in quality improvement committees, and participation in quality improvement training—were significantly associated with participation (p < .05). In addition, organizational support, attitudes, and job burnout were significantly related to participation (p < .05).

The findings can be utilized as policy guidelines for hospital administrators to formulate plans and strategies to strengthen quality management systems and enhance sustainable participation among support staff.

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Published

2026-04-24

How to Cite

Chomphet, W., Tadadej, C. ., Hong, S. A. ., & Tiraphat, S. (2026). Support Staff Participation in Hospital Quality Improvement at a General Hospitals in Samut Songkhram province. Journal of Health Policy, Law and Administration, 12(2), 275–287. retrieved from https://so05.tci-thaijo.org/index.php/journal_law/article/view/288402

Issue

Vol. 12 No. 2 (2026): May-August

Section

Original Article

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