The Study of the Efficiency of the Transportation Process: A Case Study of the Thailand Post Company Limited

Abstract

           The research aims to study the transport delay problem in order to analyze situation and search for enhancing the efficiency of transport particularly Thailand Post Company Limited. This study applies principle of Lean by reducing waste, and apply SWOT analysis. The research methodology applies qualitative method in which company’s officers are responsible for interviewing and observing the sample of study.

         The study found that
        1) the transport delay problem came from Deposit department and the distribution department in the company. These include employee perspective, work process, vehicles for delivering, environment, causing the transport delay problem.

         2) SWOT analysis revealed the potential of domestic transport to customers as a strength, whereas the weakness is the quality of some services are not suitable to customer’s need. The opportunity, however, commercial customers always need company’s service as economic growth. The threat is the characteristics of customer’s desire have been rapidly changed according to new trend.

         3) the lean analysis found that the flow of 3 departments, Deposit department Forwarding department And the distribution department in the company can utilize Tact Time machine for managing the balance of continuous flow with speed as well as reducing waste in moving postal and packaging. This also improves the flow of resource and information and reduces duplicating work process, which creates problem of related department distance. These generate customer satisfaction, faster and more effective work performance.