Factors Related to Burnout of Employees in Government Bank
Keywords:
Burnout, Employees of Government Bank, Quality of Work LifeAbstract
The objectives of this research were to examine 1) the level of burnout 2) the quality of work life, 3) the relationship between quality of work life and burnout, and 4) to compare the staff burnout based on personal factors. The sample consisted of 375 officers from a Government Bank headquarter. The finding showed that the employees had low levels of burnout in terms of exhaustion and professional efficacy, but a high level of burnout in terms of cynicism. The overall quality of work life was at a high level. Considering each aspect seven were at a high level. Only one aspect — adequate and fair compensation — was rated at a moderate level. Hypothesis testing revealed that all aspects of quality of work life were related to burnout in terms of exhaustion and cynicism. Six aspects of quality of work life related to burnout in terms of professional efficacy, excluding the aspects of safe and healthy working conditions and worklife balance. Employees of different ages and monthly incomes had different burnout levels in terms of cynicism, whereas employees in different job positions had different burnout levels in terms of professional efficacy.
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