Developing the Instructional Self-learning Media of English Speaking Skills for Hotel Front Office Staff in Muang District, Loei Province

Abstract

                 revious research results have shown that front office staff experienced problems when communicating in English. The most requirement method of improving their English communication skills was by learning from instructional self-learning media. Therefore, the researcher conducted further research as required by developing the instructional self-learning media of English speaking skills. The aims of this research were: 1) to develop the instructional self-learning media of English speaking skills revealing an efficiency ratio E1/E2 at 70/70, 2) to compare staff's learning achievements between pre-test and post-test after learning by the instructional self-learning media and 3) to study the staff's satisfaction levels with the instructional self-learning media. The target group was 49 front office staff from 19 hotels in Muang District, Loei Province.

                The research results revealed as follows: 1) The effectiveness of the created instructional self-learning media of English speaking skills was 73.24/77.02., 2) The post-test learning achievement was significantly higher than that of the pre-test with the significant level at .05 and 3) The staff's overall satisfaction levels towards the instructional self-learning media consisting of a training manual, video, and the benefits obtained from the instructional self-learning media of English speaking skills were at the highest level.