The Development of an Online Audio-Visual Equipment Maintenance Service Notification System Faculty of Management Science Loei Rajabhat University

Abstract

A study was conducted on the development of a notification system for utilizing online audiovisual equipment maintenance services at the Faculty of Management Science, Loei Rajabhat University. The objectives were 1) to design and develop a notification system for using online audiovisual equipment maintenance services, 2) to study the efficiency of the notification system, and 3) to examine user satisfaction with the notification system. A questionnaire was employed as a data collection tool. The study included a population comprising two groups: twenty information technology experts who evaluated the system's features and 222 users who rated their satisfaction. Data analysis was performed using means and standard deviation.

The research findings indicated that the design and development of the online audiovisual equipment maintenance service notification system were divided into two parts. Firstly, administrators were able to manage classroom information, classroom audiovisual information, and media information. Additionally, they could manage repair reports, indicate the repair status of audiovisual media, and receive notifications from service recipients through the application line. Secondly, general users could report their audiovisual equipment repairs via the online audiovisual equipment maintenance notification service system. They could also view the status of audiovisual media repair reports, learn how to solve problems, and access report information for equipment repairs. The efficiency of the system lay in storing data correctly, providing complete information, and allowing immediate access to information, meeting users' service needs. The experts expressed overall satisfaction with the system at the highest level, with a value (= 4.74, S.D. = 0.34), and considered the system feasible at the highest level, with a value ( = 4.77, S.D. = 0.25). Service users exhibited a high level of satisfaction with the system as a whole, with a value ( = 4.24, S.D. = 0.64).