การศึกษาเปรียบเทียบการให้บริการสำนักทะเบียนอำเภอเมืองน่าน จังหวัดน่าน กับ สำนักทะเบียนอำเภอเกษตรสมบูรณ์ จังหวัดชัยภูมิ

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สุกัญญา กุลวงศ์
ธีระ ฤทธิรอด

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A comparison of registration services of Muang Nan District, Nan Province and Kasetsomboon District, Chaiyaphum Province

The purpose of this study were 1) to compare the service in civil registration of Muang Nan District Registration Office and Kasetsomboon Distrist Registration Office, Chaiyaphum Province, 2) to study the opinion about the service of Kasetsomboon Distrist Registration Office, Chaiyaphum Province, 3) to propose the developing way for improving the better service of Kasetsomboon District Registration Office to be up to the standard of the registration and reach the perfect service of the country. The instrument of the qualitative study was in-depth interview with the two people who responsible for the civil registration in both offices participatory observation and group discussion, and then analyzed the data, and for quantitative research, data were gathered from 100 people who received the service at Kasetsomboon District Registration Office by the questionnaire and were analyzed for percentage, mean and standard deviation. The result of the study by the in-depth interview and comparison found that Kasetsomboon Distrist Registration Office lacked of the officers and they did not have any seminars in other places, ways of publicity were limited, the buildings are old and lacked of improvement. Moreover, the services did not meet the standard time set, and the officers were mobilized so often. The result of the quantitative research found that the service for the personnel was at a high level, the system in working was at a moderate level, the publicity was at a high level, the place and building was at a high level. ways to develop the service to meet the standard registration and the ways were 1) the visit to the registration offices where won the prizes, 2) the employment project in giving service and registration cards, 3) the service to the people in national holidays, 4) the project of reformation buildings and publication boards to be the perfect ways of registration service, 5) the learning projects in civil registration and identity cards (the seminar for the officers, sub-district chiefs, village chiefs and community leaders), 6) brothers teach brother project, the budget included 300,000 baht.

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