The Development of Logistics Performance Index for Transportation Services Providers
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Abstract
Thailand has the highest proportion of land transportation compared to other types of transportation. The objective of this research is to develop logistics performance index for domestic truck transportation service providers. From a review of literature on logistics and transportation including the study of regulations and laws on land transportation, the researchers have therefore been able to design and develop 23 indicators which are divided into three aspects consisting of 6 indicators of input aspect, 9 indicators of process aspect, and 8 indicators of result aspect. There are two types of indicators including quantitative indicators which are percentage criteria, and qualitative indicators which are rubric score criteria. Each indicator is divided into 5 levels and evaluated for suitability by logistics and transportation experts. Moreover, the indicator has been applied to truck service providers that are members of the Thai Logistics for Greater Mekong Subregion Trade Association. It was found that the companies in the Thai Logistics for Greater Mekong Subregion Trade Association have overall logistics efficiency at a very high level, with an average score of 4.88. However, there are some indicators on which service providers should improve their operations. They include drug testing in drivers, loss of fines from traffic violations, and fuel consumption rate of transportation. In addition, transportation service providers could apply the indicators developed from this research for their self-assessment in order to know the level of service efficiency, and also being prepared for requests to certify the standard of truck services quality such as Q-Mark or other standards.
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