The Effectiveness of Reference Service Training Program Customized for the Staff of Japanese Public Libraries Operated by a Private Company

Abstract

This research aimed at studying the effectiveness of the of reference service training program customized for the Japanese public libraries operated by a private company in the year 2016/2017. The qualitative method was used. The population consisted of nine trainees and nine mangers who acted as supervisors from public libraries operated by a private company in Japan. Data were collected using documentary form, pre-test, interview form for trainees and interview form for supervisors. Qualitative data were analyzed using content analysis and presented descriptively. Research findings showed that the trainees and the supervisors agreed that the training program was effective especially in terms of contents, methods and management. The training program was meaningful and there has been the improvement and changes of the trainees’ attitude and behavior towards their works. Important strategies used included the design of the training program in terms of management, contents, and methods that suit the background and needs of the trainers and the supervisors, and the systematic organization of the training program which put the importance of the active participation of involved stakeholders. Recommendations were to use additional technologies and online training to reduce the limitations of time and working condition of the trainees and effective stakeholder communication.