The Causal Relationship and Effect of Tacit Knowledge Sharing and Explicit Knowledge Sharing : An Empirical Evidence of Private Hospitals in Thailand
Main Article Content
Abstract
This research aimed to verify the causal relationship and effect of tacit knowledge sharing and explicit knowledge sharing of private hospitals in Thailand. The tool used questionnaire by airmail and collected data of board of directors of 162 private hospitals. Statistic of analyzing these data was multiple regression analysis by using 0.05 level of significance. The results of this study showed that 1) Tacit knowledge sharing in social network had positive influence on explicit knowledge sharing in creating knowledge capability. 2) Tacit knowledge sharing in cultural teamwork had positive influence on explicit knowledge sharing. 3) Tacit knowledge sharing in communication capability and cultural teamwork had positive influence on service innovation and administrative innovation. 4) Explicit knowledge sharing had influence effect on service innovation and administrative innovation. 5) Service innovation and administrative innovation had positive influence on organizational performance. and 6) Change management and Formal orientation had positive influence on tacit knowledge sharing and explicit knowledge sharing.
Article Details
Section
บทความวิจัย (Research Articles)
บทความที่ได้รับการตีพิมพ์เป็นลิขสิทธิ์ของวารสาร สักทอง : วารสารมนุษยศาสตร์และสังคมศาสตร์ สถาบันวิจัยและพัฒนา มหาวิทยาลับราชภัฏกำแพงเพชร
ข้อคิดเห็นใดๆ ที่ปรากฎในวารสารเป็นวรรณกรรมของผู้เขียนโดยเฉพาะ ซึ่งมหาวิทยาลัยราชภัฏกำแพงเพชรและบรรณาธิการไม่จำเป็นต้องเห็นด้วย
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Evidence from Spain. Technovation, 32(2), 144-155.
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Technology Innovation on Employees Performance at Batamindo Industrial Park.
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Development of A Scale. Journal of Knowledge Management, 18(4), 777-794.
Supakul, S., Laothamatas, A. & Pongnapang, N. (2012). Innovative Management of Advanced
Medical Imaging in Thailand: Model of Magnetic Resonance Imaging (MRI) Based on Advanced Diagnostic Imaging and Image Guided Minimal Invasive Therapy Center (AIMC) Ramathibodi Hospital. Journal of Graduate Studies Valaya Alongkorn Rajabhat University, 6(3), 131-142.
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Among Organizations. Information & Management, 55(3), 308-321.
Thakur, R. & Hale, D. (2013). Service Innovation: A Comparative Study of U.S. and Indian Service
Firms. Journal of Business Research, 66(8), 1108-1123.
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Marketing Intelligence & Planning, 34(5), 646-670.
Wang, S. & Noe, R.A. (2010). Knowledge Sharing : A Review and Directions for Future Research.
Human Resource Management Review, 20(2), 115-131.
Yang, S. (2008). Bureaucracy Versus High Performance: Work Reorganization in The 1990s.
The Journal of Socio-Economics, 37(5), 1825-1845.
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A Theoretical and Empirical Research. Library Hi Tech, 35(3), 368-385.
Sons.
Akaraborworn, C., Yodrakang, J. & Charoenwongmit, A. (2009). Knowledge Management.
(3 th ed.). Bangkok : Cabinet and Royal Gazette Publisher.
Aujirapongpan, S. (2010). Knowledge Management with Innovation. Bangkok : Samlada.
Bhatti, O.K., et al. (2016). Employee Motivation An Islamic Perspective. Humanomics, 32(1),
33-47.
Bretschneider, S. & Parket, M. (2016). Organization Formalization, Sector and Social Media :
Does Increased Standardization of Policy Broaden and Deepen Social Media Use in
Organizations?. Government Information Quarterly, 33(4), 614-628.
Bureau of Sanatorium and Art of Healing. (2016). List of hospital. [Online]. Available :
http://mrd.hss.moph.go.th/display_document.jsp?id=D00000001957
[2016, April 19].
Chankong, W. (2018). Relations Analysis. [Handout]. School of Health Science, Sukhothai
Thammathirat Open University.
Chotikeerativatch, C. & Ariratana, W. (2017). Needs Assessment for Soft Skills Development in
Teachers’ Learning Management in Schools under The Secondary Educational Service
Area Office 25. KKU Research Journal of Humanities and Social Sciences
(Graduate Study), 5(1), 44-52.
Christina, D. (2009). Using Community-Based Participatory Research in The Development
of A Consumer-Driven Cultural Competency Tool. (Doctoral Dissertation).
University of Washington, Washington.
Cronbach, L.J. (1984). Essentials of Psychological Testing. (4 th ed.). New York : Harper & Row
Publishers.
Cunha, B.Q., Pereira, A.K. & Gomide, A.D.A. (2017). State Capacity and Utilities Regulation in
Brazil : Exploring Bureaucracy. Utilities Policy, 49, 116-126.
Deepaisarnsakul, P. & Jadesadalug, V. (2014). Establishing Service Quality Affect to the
Customer Responsiveness and The Performance Outcome of Private Hospital.
Thammasat Journal, 33(1), 33-45.
Firdaus, O.M., et al. (2014). Ability to Share Knowledge of Doctors in Teaching Hospital in
Indonesia. In Knowledge Management for Development : Domains, Strategies and
Technologies for Developing Countries. 183-197. New York : Springer.
Fraser, K. & Hvolby, H.H. (2010). Effective Teamworking : Can Functional Flexibility Act As An
Enhancing Factor?. Team Performance Management : An International Journal,
16(1/2), 74-94.
Goodman, N. (2012). Training for Cultural Competence. Industrial and Commercial Training,
44(1), 47-50.
Hair, J.F., et al. (2006). Multivariate Data Analysis. (6 th ed.). Upper Saddle River : Pearson
Prentice Hall.
Hoyt, C.L., Price, T.L. & Poatsy, L. (2013). The Social Role Theory of Unethical Leadership.
The Leadership Quarterly, 24(5), 712-723.
Hung, S.Y., et al. (2011). The Influence of Intrinsic and Extrinsic Motivation on Individuals’
Knowledge Sharing Behavior. International Journal of Human-Computer Studies,
69(6), 415-427.
Ioanid, A., Deselnicu, D.C. & Militaru, G. (2018). The Impact of Social Networks on SMEs'
Innovation Potential. Procedia Manufacturing, 22, 936-941.
Ji, H.S., Daiho, U. & Seung, W.Y. (2011). Organizational Knowledge Creation Practice :
Comprehensive and Systematic Processes for Scale Development. Leadership &
Organization Development Journal, 32(3), 243-259.
Jian, Z. & Chen, W. (2013). The Impacts of Network Competence, Knowledge Sharing on
Service Innovation Performance: Moderating Role of Relationship Quality. Journal of
Industrial Engineering and Management, 6(1), 25-49.
Justiniano, M.N.H., Jaume, V.P. & Chacon, N.J. (2018). Art As a Strategic Element for Innovation
in Gastronomic Experiential Services: The Role of Teamwork. Team Performance
Management : An International Journal, 24(5/6), 316-330.
Karabulut, A.T. (2015). Effects of Innovation Strategy on Firm Performance: A Study Conducted
on Manufacturing Firms in Turkey. Procedia-Social and Behavioral Sciences, 195(3),
1338-1347.
Konting, M.M. (2012). Leadership Development for Sustainability of E-Learning. Procedia-Social
and Behavioral Sciences, 67(10), 312-321.
Krejcie, R.V. & Morgan, D.W. (1970). Determining Sample Size for Research Activities.
Educational and Psychological Measurement, 30(3), 607-610.
Kuo, Y.K., Kuo, T.K. & Ho, L.A. (2014). Enabling Innovative Ability: Knowledge Sharing As
A Mediator. Industrial Management & Data Systems, 114(5), 696-710.
Limprasong, N. (2017). The Management Innovation Quality Assurance of Primary Schools.
Veridian E-Journal, Silpakorn University (Humanities, Social Sciences and Arts),
10(1), 484-501.
London, M. (2012). Generative Team Learning in Web 2.0 Environments. Journal of
Management Development, 32(1), 73-95.
Majid, N.A., Jelas, Z.M., Azman, N. & Rahman, S. (2010). Communication Skills and Work
Motivation Amongst Expert Teachers. Procedia Social and Behavioral Sciences, 7,
565-567.
Miranda, M.Q., et al. (2016). Technology Adoption in Diffusion of Innovations Perspective:
Introduction of An ERP System in A Non-Profit Organization. RAI Revista de
Administração e Inovação, 13(1), 48–57.
Montes, F.J.L., Moreno, A.R. & Morales, V.G. (2005). Influence of Support Leadership and
Teamwork Cohesion on Organizational Learning, Innovation and Performance: An
Empirical Examination. Technovation, 25(10), 1159-1172.
Ninkitsaranont, P. (2017). Business trend/Industry (2018-2020) Private Hospital Industry.
[Online]. Available : https://www.krungsri.com/bank/getmedia/3308e1d8-3dd5-4799- 848c-b9ffea862dbe/IO_Private_Hospital_2017_TH.aspx [2017, January 17].
Nonaka, I., Toyama, R. & Konno, N. (2000). SECI, Ba and Leadership : A Unified Model of
Dynamic Knowledge Creation. Long Range Planning, 33(1), 5-34.
Office of The National Economic and Social Development Council. (2016). The Twelfth
National Economic and Social Development Plan (2017-2021). [Online]. Available : http://www.nesdb.go.th/ewt_dl_link.php?nid=6422 [2016, May 11].
Panagiotis, M., Alexandros, S. & George, P. (2014). Organizational Culture and Motivation in The
Public Sector. The Case of The City of Zografou. Procedia Economics and Finance,
14, 415-424.
Papacharissi, Z. & Rubin, A.M. (2010). Predictors of Internet Use. Journal of Broadcasting &
Electronic Media, 44(2), 175-169.
Rodriguez, J.A. & Wiengarten, F. (2017). The role of Process Innovativeness in The
Development of Environmental Innovativeness Capability. Journal of Cleaner Production, 142(4), 2423-2434.
Rovinelli, R. & Hambleton, R.K. (1976). On the Use of Content Specialists in The Assessment of
Criterion-Referenced Test Item Validity. In paper presented at the meeting of AERA,
San Francisco.
Santamaría, L., Nieto, M.J. & Miles, I. (2012). Service Innovation in Manufacturing Firms:
Evidence from Spain. Technovation, 32(2), 144-155.
Saragih, S.P.T. & Harisno, H. (2015). Influence of Knowledge Sharing and Information
Technology Innovation on Employees Performance at Batamindo Industrial Park.
CommIT (Communication & Information Technology) Journal, 9(2), 45-49.
Shafritz, J.M. & Ott, J.S. (2001). Classics of Organization Theory. (5 th ed.). Belmont CA :
Wadworth Group.
Singh, R.M. & Gupta, M. (2014). Knowledge Management in Teams : Empirical Integration and
Development of A Scale. Journal of Knowledge Management, 18(4), 777-794.
Supakul, S., Laothamatas, A. & Pongnapang, N. (2012). Innovative Management of Advanced
Medical Imaging in Thailand: Model of Magnetic Resonance Imaging (MRI) Based on Advanced Diagnostic Imaging and Image Guided Minimal Invasive Therapy Center (AIMC) Ramathibodi Hospital. Journal of Graduate Studies Valaya Alongkorn Rajabhat University, 6(3), 131-142.
Syed, S.A., et al. (2013). Relationships Between Innovation Capabilities, Business Performance,
Marketing Performance and Financial Performance: A Literature Review. Business and
Management Horizons, 1(1), 59-73.
Tajudeen, F.P., Jaafar, N.I. & Ainin, S. (2018). Understanding The Impact of Social Media Usage
Among Organizations. Information & Management, 55(3), 308-321.
Thakur, R. & Hale, D. (2013). Service Innovation: A Comparative Study of U.S. and Indian Service
Firms. Journal of Business Research, 66(8), 1108-1123.
Tuan, L.T. (2016). How HR Flexibility Contributes to Customer Value Co-Creation Behavior.
Marketing Intelligence & Planning, 34(5), 646-670.
Wang, S. & Noe, R.A. (2010). Knowledge Sharing : A Review and Directions for Future Research.
Human Resource Management Review, 20(2), 115-131.
Yang, S. (2008). Bureaucracy Versus High Performance: Work Reorganization in The 1990s.
The Journal of Socio-Economics, 37(5), 1825-1845.
Yang, Z., Zhou, R. & Ci, Y. (2017). Factors Influencing Service Innovation of MSNs in China :
A Theoretical and Empirical Research. Library Hi Tech, 35(3), 368-385.