Factors in logistics management and service quality which affects the Efficiency of freight transportation in the Eastern Economic Corridor (EEC)

Abstract

The objectives of this research article are 1) to study the level of logistics management factors, service quality factor and the efficiency of logistics operators in transporting goods of logistics operators in the Eastern Economic Corridor (EEC). 2) Study the differences of general information factors of logistics operators in the Eastern Economic Corridor (EEC) affecting transportation efficiency and 3) study the factors of logistics management and the factors of service quality of logistics operators in the Eastern Economic Corridor (EEC) that affect the level of transportation efficiency. The researcher used a quantitative research method and collected 120 sets of questionnaires and used descriptive and inferential analyses with statistical analysis of independent mean level comparisons t, one-way analysis of variance and multiple regression analysis.

The result of the first objective research found that the inventory management factor. has the least weight of the average factor at the moderate level, indicating that most logistics operators think that Inventory management is still not good enough. and may need to be improved and developed for a better system.

The results of the second objective research found that the efficiency of transportation of goods transport operators Logistics in the Eastern Economic Corridor (EEC) will vary according to the number of years of business opening, meaning that the knowledge and expertise in providing services may be greater than those who have just started the business.

The results of the third objective research found that the factor of customer trust. Customer satisfaction factor and the concreteness of the service These are all important factors that affect the efficiency of transportation.