Developing of Damrongdhama Center Efficiency for Thailand Complaint Management Center in 4.0th
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Abstract
The research aims to study. 1. Study the level of implementation of government policies. interpersonal relationship command and quality of life in work and the efficiency of the Damrongdhama Center as a complaint center for Thailand in the 4.0 era. 2. Study the influence of government policy implementation interpersonal relationship command and quality of life in work that affects the efficiency of the Damrongdhama Center as a complaint center for Thailand in the 4.0 era. 3. Study the policy guidelines for improving the efficiency of the Damrongdhama Center as a complaint center for Thailand in the 4.0 era. Data were collected by using a 5-level estimation scale questionnaire with a sample of 420 personnel of the Damrongdhama Center by quota randomization and In-depth interviews with 20 experts. Data were analyzed using content analysis techniques. The results showed that. (1) All variables studied in the moderate-high level (M=3.24-3.87) (2) Factors affecting the efficiency of operation of the Damrongdhama Center as a complaint center for Thailand in the 4.0 era include the implementation of government policies. interpersonal relationship command and quality of life in work (3) Policy approaches should focus on improving work relationships, quality of life, and enhancing command efficiency.
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