Factors Affecting the Efficiency of Service in Commercial Affairs of Khao Mai Kaew Subdistrict Administrative Organization Bang Lamung District, Chonburi Province
Article Sidebar
Main Article Content
Abstract
The purposes of this survey research were to 1) study the level of service efficiency; and 2) study factors influencing service efficiency. The samples obtained by using random sampling were from 379 service users at Khao Mai Kaew Subdistrict Administrative Organization in commercial affairs. A set of questionnaires with a reliability of 0.966 was used as the research tool for data gathering. The results of the research found that the service efficiency was at the highest level (= 4.33), 2) factors affecting service efficiency were the factor of demand response (X1), speed of service (X2), service capability (X3), equitable service (X5), sufficient service (X6), timely service (X7), continuous service (X8), progressive service (X9), which could be jointly explained the variation of service efficiency of the Khao Mai Kaew Subdistrict Administrative Organization in terms of commercial affairs by 60.90%, and a forecast equation with raw score form could be written as follows:
= 1.152 + 0.134X1 + 0.466X2 + 0.151X3 + 0.162X5 + 0.186X6 - 0.178X7 + 0.277X8 - 0.423X9
Article Details
Views and opinions appearing in the Journal it is the responsibility of the author of the article, and does not constitute the view and responsibility of the editorial team.
References
Boonpa, A. (2014). Public Satisfaction with Quality of Service Provided by Phawa Sub-district Municipality, Amphoe Kaeng Hang Maeo, Chanthaburi Province(Master of Public Administration). Burapha University.
Deemun, S. (2017). Factors Affecting the Public Service Efficiency of Local Governments in Plaeng Yao District, Chachoengsao Province(Master of Public Administration). Rajabhat Rajanagarindra University.
Junkerd, P. (2017). The Service Quality of Nakhon Sawan City Municipality According to People’s Perception(Master of Public Administration). Nakhon Sawan Rajabhat University.
Karavekphan, B. (2019). Documents to Describe the Academic Process Leading to the Policy Implementation and Evaluation of Policies. Bangkok: Master of Public Administration Program, Ramkhamhaeng University.
Khao Mai Kaew Subdistrict Administrative Organization. (2020). General information. Retrieved from http://khaomaikaew.go.th.
Millet, J. D. (1954). Management in the Public Service. New York: McGraw Hill.
Piamruthai, S. (2013). Efficiency in Service Operation of Excise Service Office Trat Area(Master of Business Administration). Rambhai Barni Rajabhat University.
Puangngam, K. (2007). Thai Local Government. Bangkok: Expernet.
Schmenner, R. W. (1988). Escaping the Black Holes of Cost Accounting. Business Horizons, 66-72.
Srisuanchik, O. (2011). Service Quality of Nong Om Subdistrict Administrative Organization, Thung Sri Udom District, Ubon Ratchathani Province. Ubon Ratchathani: Ubon Ratchathani Rajabhat University.
Suksaen, S. (2013). Techniques for Effective work Performance. Retrieved from https://bongkotsakorn.wordpress.com/2013/06/06/
Yamane, T. (1973). Statistics: An Introductory Analysis (3rd ed.). New York: Harper & Row.