Factors Affecting the Satisfaction of Solid Waste Collection Service of the Residents in Pluak Daeng Subdistrict, Pluak Daeng District, Rayong Province

Main Article Content

Chollakorn Charunchol
Aniruth Phongpaew
Tawan Vikraipat
Sirikanya Thammarungrueng
Veschayan Wattanakul

Abstract

The objective of this survey research aimed 1) To study the characteristics of supporting factorsand satisfaction of solid waste collection service 2) To study the satisfaction of solid waste collection service 3) To examine the supporting factors influencing the satisfaction of solid waste collection services The sample group was residents of Pluak Daeng District, Rayong Province. 395 people and used the questionnaire as a tool to collect data. The confidence value was 0.955. The statistics used in the data analysis represent mean, standard deviation, t-test, one-way variance, and Multiple Regression Analysis. The results showed that 1) supporting factors the general average was at the highest level in all aspects and overall the average was at the highest level in all aspects 2) The difference of residents gender and age there was different satisfaction in providing solid waste collection services. 3) factors knowledge and understanding about solid waste (X1), participation aspect (X2) The amount of waste (X3) influenced the satisfaction of the residents' solid waste collection services and could be described the variation in solid waste collection service satisfaction (Y) for 49.10 percent. A forecast formulation could be written from the raw score as follows:


gif.latex?\hat{Y} = 1.061+0.283X1+0.249 X2+0.245 X3


 


 

Downloads

Download data is not yet available.

Article Details

How to Cite
Charunchol, C., Phongpaew, A., Vikraipat, T., Thammarungrueng, S., & Wattanakul, V. (2022). Factors Affecting the Satisfaction of Solid Waste Collection Service of the Residents in Pluak Daeng Subdistrict, Pluak Daeng District, Rayong Province. Rajapark Journal, 16(44), 371–381. Retrieved from https://so05.tci-thaijo.org/index.php/RJPJ/article/view/255109
Section
Research Article

References

Chaenghedphol, J. (2016). The Satisfaction of Recipients Services from Nakhon Nayok Municipality, Nakhon Nayok District, Nakhon Nayok Province(Master of Public Administration). Sripatum University.

Decha, N. (2014). People Participation in Community Garbage Management in Lamed Sub-District, Chaiya District, Surat Thani Province(Master of Science in Environmental Management). Prince of Songkla University.

Dujjanutasna, S. (2017). The Study of Customer Satisfaction Provided by Lam Luk Ka Subdistrict Municipality, Lam Luk Ka, Pathum Thani. Journal of Technical Education Rajamangala University of Technology Thanyaburi, 5(1), 1-11.

Jaiaree, A. (2016). Multi-party Participatory Process for Sustainable Environmental Management: A case study of Ban Pu-Tei Community Forest Management, Kanchanaburi Province. Silpakorn University Journal, Social Sciences Humanities and Arts, 36(1), 111-136.

Kulayanee, I. (2018). The Model of Wastes Management in Jumpa Village, Bongneu Sub-district, Sawangdandin District, Sakon Nakhon Province(Master of Public Health). Mahasarakham University.

Lalee, N., Kumpla, P., & Cheugsuvadee, K. (2021). A Study of the Service Quality Affecting the Satisfaction of the Service Recipients from the Subdistrict Administrative Organizations in Khueangnai District, Ubon Ratchathani Province. Journal Graduate School, 16(2), 215-230.

Office of Natural Resources and Environmental Policy and Planning, Ministry of Natural Resources and Environment. (2016). Report Summary of Thailand’s Climate Change Action. Retrieved January 15, 2020, from https://climate.onep.go.th/wp-content/uploads /2019/07/climate-change-publication.pdf

Piankhwamsuk, P. et al. (2015). Student’s Satisfaction Towards Services Provided by the Office of Academic Promotion and Registration at Ubon Ratchathani Rajabhat University(Research report). Ubon Ratchathani Rajabhat University.

Pluak Daeng Subdistrict Administrative Organization. (2020). General information. Retrieved January 15, 2020, from http://pluakdaeng.go.th

Pollution Control Department. (2018). Solid Waste Data Municipalities and Sub-district Administrative Organizations. Bangkok: Ministry of Science and Technology.

Punyathai, K. (2011). Participation of Community in Waste Management in Kokha Municipality, Lampang Province(Master of Arts). Chiang Mai University.

Uparasit, P., Na Chiangmai, N., & Chawapong, W. (2015). Household Behavior on Solid Waste Management in Sunpong Municipality, Mae Rim District, Chiangmai Province. Journal of Graduate Research, 6(2), 163-171.

Wailom, D. (2015). Public Satisfaction Towards Local Tax Payment Services Provided by the Phak Kha Subdistrict Administrative Organization, Watthana Nakhon District, Sa Kaeo Province(Master of Political Science). Burapha University.

Yamane, T. (1973). Statistics: An Introductory Analysis (3rd ed). New York: Harper & Row.