Success Factors in Knowledge Management

Abstract

The purpose of this article is to study knowledge management and the critical success factors that contribute to its effectiveness. Knowledge management is a vital process that enables organizations to evaluate performance and achieve their set goals. The knowledge utilized in operations may stem from the accumulated experiences of personnel or be adapted from external sources to suit the organization's needs. Therefore, knowledge management must be carried out systematically. It is not merely the use of technology and networks, but a discipline applied in leading organizations and educational institutions to enhance personnel potential, improve work quality, and increase service efficiency. Effective knowledge management requires well-defined components and processes that are structured and systematic to maximize its benefits. Effective communication and reporting help foster understanding and facilitate the exchange of information within an organization. Moreover, continuous improvement and development are key to maintaining operational excellence and enhancing organizational competitiveness. The critical success factors for knowledge management include (1) an organizational culture that promotes knowledge sharing, (2) appropriate information technology, (3) effective management and leadership, (4) employee participation, and (5) performance measurement and evaluation. These factors contribute to efficient knowledge management, enabling organizations to identify best practices through knowledge-sharing activities, which in turn lead to tangible outcomes and ultimately support the organization's long-term success.