The Influence of Human Resource Management on the Work Performance of Personnel in Massage and Spa Businesses in the Bangkok Metropolitan Area
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Abstract
This research aimed to: 1) study the levels of human resource management (HRM) and work performance efficiency among personnel in the massage and spa business in Bangkok; and 2) examine the influence of HRM on work performance efficiency. This quantitative study used a sample of 265 employees, determined using Taro Yamane’s formula and selected via simple random sampling. Data were collected using a 5-point Likert-scale questionnaire and analyzed using descriptive statistics—specifically, mean and standard deviation—and multiple regression analysis (Enter method). The findings revealed that: 1) both human resource management and work performance efficiency were at a high level, with mean scores of 3.88 and 3.99, respectively; and 2) the eight factors of HRM collectively accounted for 68.1% of the variance in work performance efficiency. Factors with statistically significant influence at the .05 level included safety and health (β = .708), organizational development (β = .691), training and development (β = .484), human resource planning (β = .441), and compensation management (β = .403).
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