Management Factors Affecting Key Performance Indicator of Krungsri Ayutthaya Bank Managers, Ayutthaya Province

Abstract

The purposes of this study were to determine the important level of key performance indicator of Krungsri Ayutthaya Bank managers and factors of management effect to Krungsri Ayutthaya bank managers. The samplings were 100 Krungsri Ayutthaya Bank personnel by usingquantitative research method, statistics applications were percentage, mean, standard deviation, t-test, one-way Anova, correlation, and regression analysis.

            The findings from the study revealed that most of respondents were females, age between 31-35 years old, married status, earned bachelor degree, monthly income less than 25,000 baht, and work for Krungsri Ayutthaya Bank for period of 10 years. The overall picture of the opinions of management were at high level. The overall picture of the opinions of Key performance indicator of Krungsri Ayutthaya Bank managers were at high level. The results of hypothesis testing indicated that factors of personal different, such as period of work for the bank, marital status, and income affected the key performance indicator of Krungsri Ayutthaya Bank managers at statistically significant 0.05 level. The overall picture of the opinion of factors of management planning, such as planning and procedure, adjust for appropriate planning, regulate personnel responsibility, provide supervision, personnel collaborate, and evaluation influenced key performance indicator of Krungsri Ayutthaya Bank managers at statistically significant 0.05 level.

            Recommendations from the study were that branch managers should manage with efficiency, by concentrating on the subject planning, there procedural and scheduling operations, clear assignment for personnel, having the skills to influence customers as well. In addition, the evaluation of work performance regularly, and personnel development