The Best Practice of Labour Relations in Enterprises Awarded with Outstanding Labour Relations Management in Companies in Amata City Industrial Estate, Rayong Province

Abstract

 The purpose of the research was to study the best practices in labor relations of the companies that have been awarded the "Outstanding Labor Relations" Award in Amata City Industrial Estate, Rayong Province about the bilateral labor relations system, problems and solutions for labor relations, expectations on future labor relations, and the pattern of the best practices in labor relations. The qualitative research methodology with case study research strategy was used for the research. The research instrument was a structured semi-structured interview. The data were collected by in-depth interviews. The results showed that the bilateral labor relations system of the companies that received the "Outstanding Enterprise Excellence Award" was the relationship between the employers and the employees. This can lead to understanding and trust in work. Participatory management made employees comment and settle complaints. However, communication was a problem that comes from working together. To communicate through employee representatives and to publicize information clearly were the solutions to the problem. Employees expected that companies will promote participation by supporting internal and external activities, supporting projects or employee clubs, promoting harmony, and reviewing labor welfare and effective communication