Technology Acceptance Affecting Decision Making on Telemedicine Use of Hypertension Patients : A Case Study of Makham Hospital in Chanthaburi Province

Abstract

           This stud aimed to examine the technology acceptance factors that influenced the decision to use telemedicine services by hypertension patients in Makham district, Chanthaburi Province. The study focused on hypertension patients who could control their blood pressure, by applying the Technology Acceptance Model (TAM). The sample size consisted of 364 individuals. Data was collected using a questionnaire, validated for content accuracy by three experts. The questionnaire achieved a reliability score of 0.989 and a Cronbach's Alpha Coefficient of 0.933. Data collection took place from May 1 to May 31, 2024.

            The results of the multiple linear regression analysis showed that most of the participants scored the following: attitude towards using telemedicine services (mean = 3.16, SD = 0.50), perceived ease of use of the technology (mean = 3.08, SD = 0.51), and perceived usefulness of the technology (mean = 3.15, SD = 0.49). Overall, technology acceptance was rated high (mean = 3.13, SD = 0.45), and it significantly influenced the decision-making process of hypertension patients in using telemedicine services at Makham Hospital, Chanthaburi, with statistical significance at the 0.05 level. Therefore, it can be concluded that attitude towards telemedicine use, perceived ease of use, and perceived usefulness of the technology can predict the decision to use telemedicine services by hypertension patients, accounting for 81.2%.

                        The study recommends further research on the participation of the general public in using telemedicine services to ensure the development of a health service system that is convenient for all age groups and modern in providing high-quality services.