Health Behavior of Call Center Personnel of the Bangkok Bank Public Company Limited (Head Office)

Abstract

This research studied the health behavior, analyzed the relationship between personal characteristics, knowledge concerning health, health belief model, and health behavior of the personnel of the Bangkok Bank Public Company Limited (Head Office)’s Call Center, and  explored the problems and suggestions about health behavior of the personnel of Bank;s Call Center.  Research population consisted of 132 personnel of the Bank’s Call Center.  Research results revealed high levels of knowledge about health and health belief model (92.4% and 99.4%, respectively) among the personnel.  But their health behavior in general was found to be on the moderate level (53%).  Hypothesis testing indicated that gender was significantly related to the personnel’s health behavior in terms of disease prevention at the 0.05 level.  Knowledge about health was significantly related to health behavior in terms of health promotion, health maintenance, and overall, at the 0.05 level.  Health belief model, especially the disease risk perception, was significantly related to health behavior at the 0.01 level