Performance Appraisal Can Predict or Predict The Character Work Behavior, Work Efficiency, Job Success and Potential Improvement of Employees of The State Railway of Thailand

Abstract

            The objectives of this study are 1) to study the performance evaluation employees of the State Railway of Thailand  2) to study the performance evaluation that can predict or predict the character, work behavior, work efficiency, Job success, and improving the work potential of the State Railway of Thailand staff Both assessment methods and performance evaluators. and  3) To propose best practices for evaluating performance that should be used in the State Railway of Thailand. In which this study is quantitative research The sample group used in the study was staff operating the car. State Railway of Thailand, 581 people and systematic sampling was used. The qualitative research is used to propose best practices in evaluating the performance of the State Railway of Thailand staff. The results showed that 1) Performance evaluation methods that the State Railway of Thailand should use are evaluation of work standards and a 360-degree assessment because it can assess both character, behavior, performance, achievement, goal and potential improvement.  2) Direct supervisors are the most suitable people for evaluating the performance of employees. Because it can assess both character, behavior, performance, and achievement of goals And improving the potential of employees As for the users to evaluate can assess everything except for character, as well as for colleagues and team members to evaluate as for the employees to self-assess unable to assess goal achievement and potential improvement as for the subordinates to assess Can assess only one matter is potential improvement as for the character, behavior and competency, it cannot be evaluated  3) Best practices in performance appraisal methods found that the assessment of work standards and 360 degree assessment. Assessment using an estimator and 4) The best practice method for performance appraisals found that direct supervisors, service users and colleagues Evaluate employees Because they are able to assess behavior, performance, achievements according to goals. and improving the potential of employees In particular, direct supervisors to assess employees can also assess the behavior of employees as well. The additional methods that should be used are Employee self-assessment and let the subordinates evaluate.