The lessons learned by housekeeping in boutique hotel business success in Chiang Rai

Abstract

            This study aims to learn the lessons of housekeeping in the boutique hotel business success in Chiang Rai .The tools used to collect data were sampled interviews. According to the Non-probability sampling by choosing a Purposive Random Sampling boutique hotel in Chiang Rai province that is ready. The sample consisted of housekeepers and housewives 10 person. If housekeeper has knowledge and skills. The language that communicates with the customer initially, Such as greeting customers, customer inquiries, customer apology and permission to disturb customers, etc. Housekeeping can be observed, understand the needs or what tourists expect. And reporting to hotel executives will be able to take advantage of strategically tailored to their hotel. To build confidence in safety to meet the needs of tourists using boutique hotels. Be it safety in the place of life and property, each hotel may take measures or create a uniqueness the difference, Which is a point of interest and can attract more tourists. Because the housekeeping is close to the customer group or most tourists must have security features. It is important that both management, staff, and personnel matter. In order to serve efficiently, the hotel staff must have a variety of qualifications. If one of the features is only one, the performance of the service is not optimized.