Factors affecting and leading to complaints regarding immigration officers and the immigration service at Nonthaburi Immigration Office when foreigners are requesting an extension of visa.

Abstract

            To examine "Factors affecting the service complaints of Immigration Officers, Alien services, Work requests to stay in the Kingdom of Nonthaburi immigration", It was found that the services of the Immigration Officers, Alien services, Work requests to stay in the Kingdom of Nonthaburi immigration being complained by a foreigner who came to request service The complaint directly affects the respondent's official. Therefore, it makes me very interested to aim at what factors affect the service complaint.

            The study suggested that the factors affecting the service complaint of the Immigration Officers, Alien services, Work requests to stay in the Kingdom of Nonthaburi immigration. The main objective is to study the factors affecting the service complaint. It consists of 4 factors which are service provider side Service recipients And the service channel To study guidelines for the development of staff services And to study the views of officials regarding the performance of service duties Including the causes of service complaints Able to use the results from the study to improve, improve, and be a guideline for work And develop services to be effective and meet international standards.