The selection of conflict resolution methods of higher education institutions in Phayao Province

Abstract

        The purpose of this study were to study the selection of conflict resolution methods of higher education institutions in Phayao province and the comparison of the selectionmethods of resolve conflicts in higher education institutions in Phayao province with the variable of gender and experience in administration.Wherewith,the operation of institution administrators resolve conflicts in institution withfive conflict resolution strategies of Thomas – Kilmanconflict model including avoiding, defeating, compromising, accommodating, and collaborating.Sample group consists of166 persons of personholding administrative duties of higher education institutions in PhayaoProvince.The questionnaire was used to collect statistical data as means,  average and standard deviation.

          The results were as follows:most administrators is female. Most of them have experience inadministrator position more than 10 years. The analysisof estimation in the selection of conflict resolution methods of higher education institutions in Phayao province as a wholefindings are administrators whoselectedthe conflict resolution methods as high level in compromising and collaborating strategy, means 4.11. The study on the comparison of the selection of conflict resolution methods of higher education institutions in Phayao province based on gender variables indicates that all administrators comprise of males and females used conflict resolution methods and has no different with the selected conflict resolution methods as the highest level in collaborating strategy. For comparison of administrator’s experience on the other hand, it found that there is no different in conflict resolution methods selection with administrators with 1-4 years and 5-10 years of experience and selected the conflict resolution methods as highest level in collaborating strategy. As for administrators who position more than ten years, selected the conflict resolution methods as highest level in compromising strategy is statistically different.