The Outcome Indicators of organizational management directors under Department of Medical Sciences

Abstract

          This descriptive research use Delphi techniques to study the outcome indicators of organizational management directors under Department of Medical Sciences. The data were collected from 20specialists were selected based on specific qualifications in research, including 16 of directors under the department, 4 of specialists under the department or other state agencies who have experience in developing quality or organizational management indicators. For research method, the data were collected by using open-ended questionnaire with the concept of Public Sector Management Quality Award 2019 in the first round. The data were analyzed by content analysis and the results were constructed as 5-point Likert scale questionnaires for the second and the third rounds. The data were analyzed by using median, interquartile range, and selecting the outcome indicators of organizational management directors under the department from any indicators which have median equal or greater than  3.5 (Median ≥ 3.5), and the agreeable interquartile range equal or less than 1.5 (IR ≤ 1.5).

          The results were as follows. 113 indicators of agreement placed under the fundamental to the outcome indicators of organizational management directors under Department of Medical Sciences, were classified into 6 categories: 1)Leadership (27 indicators), 2)Strategy planning (17 indicators), 3) Customer focus(17 indicators), 4) Budget management (11 indicators), 5)Human resource management (24 indicators), and 6) Supply chain management (17 indicators).