ผลกระทบของสถานการณ์ความไม่สงบ ต่อการให้บริการของศูนย์พัฒนาเด็กเล็ก ในพื้นที่สามจังหวัดชายแดนภาคใต้

บทคัดย่อ

The three southernmost provinces of Thailand
are most disrupted by insurgency. However, there had
been no empirical evidences which particularly
addressed its influences on service delivery of child
development centers in the area. This research aimed
to investigate such influences on service delivery of
child development centers in selected municipalities
of the three provinces. The qualitative approach was
utilized in interviewing nine key informants, derived
from purposive sampling. The results revealed that the
insurgency influenced the quality of learning and care
by disrupting learning activities and process,
interrupting process of providing care for children, and
diminishing parents’ trust and acceptance of service

delivery. Insurgency also influenced the staff’s
potential by changing their behavior in delivering
services, disrupting their opportunities in improving
knowledge and skills. Accumulated fears caused the
staff to lose motivation in delivering service to
customers. Nevertheless, the study found that
regarding the element of customer focus the insurgency
did not hamper the interaction between the staff and
parents. In fact, they developed better relationship and
collaboration. According to most informants, the
insurgency did not influence the centers’ responses to
the parents’ needs and feedbacks. However, there were
some problems pertaining to cultural sensitivity in the
insurgent area. The study recommends that the Thai
government and related organizations prepare
alternative plans for carrying out learning activities
and learning process, pay more attention to security
of children and staff, focus on staff’s career
advancement and maintenance of workforce, as well
as raise awareness of sensitive issues in the conflict
zone.