Use of Information Communication Technology (ICT) in Local Administrative Organizations in Thailand a Comparative Study of Nakornmunicipalities in Northeast Thailand
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Abstract
This research aims 1. to study patterns of information communication technology (ICT) usage in
public services management of city municipalities in the Northeast of Thailand, 2. to investigate the
problems and obstacles of the ICT usage in public services management and 3. to provide guidelines for the
development of the management of local public affairs with ICT effectively in the local economic and social
context. Population of the study was 200 people consisted of 4 mayors, 8 deputies of municipality, 8 vice
deputies of municipality, 4 chief executive officers, 16 directors of the division, 112 government officers, 8
municipality employees, and 40 part-time employees. Tools were used to collect data included survey and
interview. There were five experts participated in verifying the survey and interview questionnaires.
The findings include four different areas of ICT usage in the public services management comprising ;
1. Public service providing, 2. Organizational management, 3. Educational management and 4. Promotion
of small and medium local businesses, the overall result was at high level. The problems and obstacles of
using ICT in the municipalities, suggesting that hardware and software lack of up-to-date and the ICT system
was not effectively use. In human resources, there are a shortage of highly ICT skilled officers and a small
number of IT staffs. The budget allocated is limited and it lacks of flexibility in supplying technology due to
the high cost of ICT equipment. Suggestion to the development of local public affairs management through
ICT based on economic and social contexts, city municipality staffs should be encouraged to train with
specialized organizations, purpose and direction of using information technology should be set to improve
work performance and management of the city municipality, and setting a policy to enhance its efficiency by
using ICT to meet the needs of the staffs.
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References
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