The Influence of Work Stress and Burnout on Turnover Intentions of Private Office Workers in Nonthaburi Province

Abstract

This research aims to investigate 1) the factors of work stress, 2) the burnout state, 3) the turnover intention, 4) the relationship between the work stress factors and the burnout state, 5) the burnout state that influences the turnover intention; and 6) the work stress factors that influence the turnover intention in private office workers in Nonthaburi Province. A questionnaire was used to collect data from 394 office workers, chosen by convenience sampling method.  The data received were analyzed by frequency, percentage, mean, standard deviation, Pearson's correlation coefficient, and multiple regression analysis with statistically significant at the 0.05 level.

The findings indicated that: 1) the factors associated with work stress were at moderate level. The aspect of role and duty came in first, then organizational advancement, and interpersonal ties came in last.  2) The burnout state was at a moderate level. The feeling of exhaustion came in first, followed by the aspect of indifference, and the ability to work was the last. 3) The turnover intention was found at high level. The aspect of looking for a new job in the near future came in first, followed by thinking of resigning from their current job, and would leave this organization as soon as possible, respectively. 4) The factors of work stress had a moderate positive relationship with the burnout state. 5) Factors of work stress in terms of roles, work-life balance, advancement in the organization, and organizational characteristics affected the turnover intention with the prediction power of 38.8 percent. Lastly, 6) the burnout state in terms of exhaustion and cynicism affected the turnover intention with the prediction power of 47.5 percent.