PETITION EFFICIENCYDEVELOPMENT OF DAMRONGTHAMIN NONG SAENG DISTRICT, UDON THANI ROVINCE

Abstract

The objectives of the research were (1) to study the efficiency of management and to improve the process of receiving complaints from the Damrongtham Center, Nong Saeng District, Udon Thani Province, (2) to study the problems, obstacles and limitations when receiving complaints from the Damrongtham Center, Nong Saeng District, Udon Thani Province, using a qualitative research by in-depth interview method of the 12 interviewees, seven of whom were males and five were females, each within the age range of 43 – 63 years. The results showed that there are many problems and obstacles in the operation of the Damrongtham Center, Nong Saeng District, Udon Thani Province, which encountered many difficulties such as personnel, technology, equipment, work delays and the effective use of mediation and negotiation which resulted in delays in various tasks. Therefore, the Damrongtham Center, Nong Saeng District, Udon Thani Province must improve the level of service with convenience and speed in order to be able to heal the suffering and to maintain the well-being of the people in the area. The principles of knowledge management to the new government administration should be applied.  A new approach to public administration or a new approach to public management is a fundamental concept of public administration that will lead to a change in the various systems of public sector organizations with seven management approaches: 1) providing quality services to people, 2) establishing and prioritizing the needs of the people, 3) the state should only play a role that the state can do well, 4) decreasing centralized control and increasing agency autonomy, 5) performance-oriented management system, 6) having a support system for personnel and technology, and 7) emphasis on competition between government agencies and the private sector.