Policy Guidelines for Driving Organizational Performance of Trang Provincial Education Office

Abstract

This qualitative case study aims to investigate policy guidelines driving organizational performance of Trang Provincial Education Office. The key informants were recruited by purposive sampling, consisting of Director of Provincial Education Office, Director of Administration, Director of Personal Management, Director of Policy and Plan, Director of Education Development, and four representatives from the mentioned departments, with a total of nine people. The tool used in this research was an in-depth semi-structured interview which was validated by experts. Content analysis techniques were employed to verify the qualitative data. The credibility of this research was determined under triangulation peer briefing. In the aspect of ethics, this research abided by confidentiality and participant’s safety and security.

This results revealed that critical suggestions on policy guidelines for promoting organizational performance can be summed up as follows. 1) The Administration group proposed about internal workflow management and spirit and motivation creation 2) The Personal Management group proposed about the need of clear and effective statements and criteria on specific announcements and manage a coherent and effective regulatory framework. 3) Policy and Plan group proposed about awareness of the importance of work plan among network agencies. 4) Education Development group proposed about proper budgeting in accordance with provincial-context-based projects. 5) The Provincial Education Office group proposed that organizational performance could be improved by effective recruitment, sufficient budget, personnel’s proficiency and skill development, and central provincial information database.