Factors in selecting suppliers during the COVID-19 situation A case study of Pharmacy in Udon Thani province

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Thapanee Phengsuk


This research aimed to study the factors in selecting suppliers of pharmacy businesses during the COVID-19 situation (second wave). Based on the literature reviews, the analysis focused on 5 main factors which were quality, delivery, relationships, environment, and customers, and 12 secondary factors. The Analytic Hierarchy Process (AHP) was used to compare the importance of factors in supplier selection and to calculate weights to prioritize key influencing factors. This research also used in-depth interviews during the pandemic with experts who had more than 10 years of experience in drug procurement. The weighted geometric mean method was employed to collect all assessors' discretion as a group score. The results showed that the experts gave the most weight to quality at 54.01%, followed by customers, relationships, delivery, and environment at 16.53%, 13.90%, 11.15%, and 4.42% respectively. The supplier selection models from the research results will help promote entrepreneurs' potential in a more systematic procurement and can be used as a guideline for management to make efficient decisions on the selection of pharmaceutical suppliers and other related businesses. This also leads to increasing the competitiveness of this type of business for the benefit of pharmacy business in drug procurement in the future.


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บทความวิจัย (Research Articles)


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