Perception and understanding of quality assurance in education of personnel in the Central Library, Silpakorn University

Abstract

The study had the following objectives: 1) to study the perception and understanding of quality assurance in education of personnel in the Central Library, Silpakorn University, and 2) to study ways to develop perception and understanding of quality assurance in education. It was descriptive research that collected data by a test. The data were analyzed using the SPSS Software. The results revealed that the population had the overall knowledge and understanding of quality assurance in education at a very good level. When considering each item in detail, it was found that the majority had very good knowledge of the assurance, except for some items that are at a good level, namely item 6 (quality assurance in education is assigned only for executives), item 11 (the quality assurance system does not drive, assist, support or promote surrounding communities), and item 15 (data or information representing customers’ opinions was not a key element in strategy construction). Moreover, item 29 (organizations should show significant performances and improvements in some ways) was marked at a fairly good level. Only item 22 (the quality assurance system does not make the administrators aware of how happy and engaged the personnel were with the organization) was rated at a fair level. Therefore, some recommendations for further improvements are that public relations media should be publicized continuously and consistently. They may present each important item separately by making it simple and easy to access, as well as suitable for all levels of personnel or they may present the same issues but with different comprehensive levels for individual understanding. In short, the perception promotion process should be developed by organizing some activities that can create a better understanding of each issue. Key information should be disseminated through a variety of accessible channels. Knowledge sharing with successful organizations is also needed to promote perception and better understanding of the personnel.