A Study of Employee Experience Factors Among Cabin Crew of a Full-Service Airlines in Thailand
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Abstract
The objective of this research is to examine employee experience factors among the cabin crew of a full-service airlines in Thailand. The research was conducted employing a qualitative methodology, applying documentary research as an essential tool. A comprehensive literature review based on the secondary data includes published research articles, academic papers, theses, and related literature. Examining related literature, which includes 3 Thai and 45 foreign literatures, utilizing Scott's documentary research technique (Scott, 1990). The results indicated that employee experience factors comprise physical, emotional, and learning experience. The research findings suggest a strategy for Thai full-service airlines to provide cabin crew with a superior work experience.
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
บทความที่ได้รับการตีพิมพ์เป็นลิขสิทธิ์ของวารสาร สักทอง : วารสารมนุษยศาสตร์และสังคมศาสตร์ สถาบันวิจัยและพัฒนา มหาวิทยาลับราชภัฏกำแพงเพชร
ข้อคิดเห็นใดๆ ที่ปรากฎในวารสารเป็นวรรณกรรมของผู้เขียนโดยเฉพาะ ซึ่งมหาวิทยาลัยราชภัฏกำแพงเพชรและบรรณาธิการไม่จำเป็นต้องเห็นด้วย
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