Talent Management Models in the Restaurant Business of Surin Province
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Abstract
This research examines talent management in the restaurant industry by investigating (1) the defining characteristics of talented employees and (2) the talent management models implemented by restaurant businesses in Surin Province, Thailand. Using a qualitative approach, the study conducted in-depth semi-structured interviews with 21 key stakeholders, including restaurant entrepreneurs, owners, and managers from establishments primarily located in the city, with an average workforce of 5-10 employees. Results identified four critical characteristics of talented restaurant personnel: team collaboration capabilities, creative problem-solving skills, work commitment, and consistent high-quality performance delivery. The study further revealed five distinct talent management approaches employed by successful establishments: (a) strategic utilization of digital platforms for talent acquisition, (b) implementation of behavioral and situational assessment techniques during selection, (c) investment in specialized skill development and educational programs, (d) offering market-competitive compensation and benefit packages, and (e) fostering positive organizational cultures that prioritize employee well-being to enhance retention. This research contributes to the talent management literature by providing empirical insights from an under-researched regional context. The findings highlight how restaurant businesses in emerging markets align talent acquisition, development, and retention strategies with organizational objectives, offering practical implications for hospitality industry stakeholders seeking to enhance workforce effectiveness and organizational sustainability in similar competitive environments.
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This work is licensed under a Creative Commons Attribution-NonCommercial-NoDerivatives 4.0 International License.
บทความที่ได้รับการตีพิมพ์เป็นลิขสิทธิ์ของวารสาร สักทอง : วารสารมนุษยศาสตร์และสังคมศาสตร์ สถาบันวิจัยและพัฒนา มหาวิทยาลับราชภัฏกำแพงเพชร
ข้อคิดเห็นใดๆ ที่ปรากฎในวารสารเป็นวรรณกรรมของผู้เขียนโดยเฉพาะ ซึ่งมหาวิทยาลัยราชภัฏกำแพงเพชรและบรรณาธิการไม่จำเป็นต้องเห็นด้วย
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