การศึกษาปัจจัยการจัดการความรู้ของธุรกิจโรงแรมในประเทศไทย

Main Article Content

นพพร สอนสม
โชคชัย สุเวชวัฒนกูล

บทคัดย่อ

การวิจัยนี้มีวัตถุประสงค์เพื่อศึกษาองค์ประกอบปัจจัยการจัดการความรู้ของธุรกิจโรงแรมในประเทศไทย โดยใช้ระเบียบวิธีวิจัยเชิงคุณภาพ (Qualitative Research) ด้วยการคัดเลือก รวบรวมเอกสาร ทฤษฎีและงานวิจัยที่เกี่ยวข้อง นำมาบูรณาการร่วมกันด้วยวิธีวิจัยเชิงเอกสาร (Documentary Research) โดยศึกษาวิเคราะห์องค์ประกอบร่วม (Common Factor Analysis) ด้วยการสกัดตัวแปร (Factor Extraction) แบบความเป็นไปได้สูงสุด (Maximum Likelihood) จากผลงานวิจัยที่เกี่ยวข้องกับการจัดการความรู้ 45 ฉบับ ผลการศึกษาพบว่าสามารถสกัดตัวแปรเป็นองค์ประกอบปัจจัยการจัดการความรู้ของธุรกิจโรงแรมในประเทศไทยทั้งหมด 4 ปัจจัย ได้แก่ กระบวนการ (Process) ทุนทางปัญญา (Intellectual Capital) วัฒนธรรมองค์กร (Culture) และกลยุทธ์ (Strategy) หรือโมเดล PICS เพื่อนำผลการศึกษาที่ได้ ไปประยุกต์และส่งเสริมการพัฒนาองค์ความรู้ที่เกี่ยวข้องกับการจัดการความรู้ของธุรกิจโรงแรมในประเทศไทย

Article Details

ประเภทบทความ
บทความวิจัย (Research Articles)

เอกสารอ้างอิง

Akhavan, P., Elahi, B., & Jafari, M. (2014, October). A new integrated knowledge model in supplier selection: The case of an Asian automotive supply chain. Education, Business and Society: Contemporary Middle Eastern Issues, 7(4), 333-368.

Al-Busaidi, K. A., & Olfman, L. (2017, February). Knowledge sharing through inter-organizational knowledge sharing systems. VINE Journal of Information and Knowledge Management Systems, 47(1), 110-136.

Al-Emran, M., et al. (2018, December). The impact of knowledge management processes on information systems: A systematic review. International Journal of Information Management, 43, 173-187.

Al-Hakim, L. A. Y., & Hassan, S. (2014). Who are the crew members on implementation of knowledge management strategies to enhance innovation and improve organizational performance. Journal of Resources Development and Management, 3, 54-63.

Al Ahbabi, S. A., et al. (2019). Employee perception of impact of knowledge management processes on public sector performance. Journal of knowledge management, 23(2), 351-373.

Alrubaiee, L., et al. (2015, December). Investigating the relationship between knowledge management processes and organizational performance the mediating effect of organizational innovation. International Review of Management and Business Research, 4(4), 989-1009.

Ayasanond, C. (2022, April-June). The correlation between knowledge management, innovation management, and supply chain risk management Influence supply chain performance of the automotive parts and parts producers. The Golden Teak: Humanity and Social Science Journal, 28(2), 166-178. [In Thai]

Azeem, M.F. (2016). Linking Learning Organization Practices with Employee Performance IQRA. Pakistan: University, Islamabad Campus.

Barkema, H. G., Baum, J. A., & Mannix, E. A. (2002, October). Management challenges in a new time. Academy of Management journal, 45(5), 916-930.

Bhatti, W. A., Zaheer, A., & Rehman, K. U. (2011, April). The effect of knowledge management practices on organizational performance: A conceptual study. African Journal of Business Management, 5(7), 2847-2853.

Binney, D. (2001). The knowledge management spectrum–understanding the KM landscape. Journal of Knowledge Management, 5(1), 33-42.

Boisot, M. H. (1998). Knowledge assets: Securing competitive advantage in the information economy. United Kingdom: OUP Oxford.

Bontis, N., et al. (2007). Applying the balanced scorecard for better performance of intellectual capital. Journal of intellectual Capital, 8(4), 653-665.

Dabot, A., & Suveatwatanakul, C. (2022, October-December). Service quality development to strengthen visa service company’s brand loyalty in Thailand. The Golden Teak: Humanity and Social Science Journal, 28(4), 194-206. [In Thai]

Darroch, J., & McNaughton, R. (2002). Developing a measure of knowledge management. Oxfordshire: Routledge.

Davenport, T. (1998). H, and Laurence Prusak Working knowledge: How organizations manage what they know. Boston: Havard Business School Press.

De Long, D. W., & Fahey, L. (2000, November). Diagnosing cultural barriers to knowledge management. Academy of Management Perspectives, 14(4), 113-127.

Demarest, M. (1997). Understanding knowledge management. Long Range Planning, 30(3), 321-384.

Dirks, K. T., & Ferrin, D. L. (2002). Trust in leadership: Meta-analytic findings and implications for research and practice. Journal of Applied Psychology, 87(4), 611-628.

Donate, M. J., & Guadamillas, F. (2011). Organizational factors to support knowledge management and innovation. Journal of Knowledge Management, 15(6), 890-914.

Drucker, P. F. (1988). Harvard business review. The New Coming of the New Organization, 66, 45-53.

Edgar, F., & Geare, A. (2005). HRM practice and employee attitudes: different measures-different results. Personnel Review, 34(5), 534-549.

Gholami, M. H., et al. (2013). Investigating the influence of knowledge management practices on organizational performance: An empirical study. Acta Polytechnica Hungarica, 10(2), 205-216.

Gonzalez-Padron, T.L., et al. (2010). Knowledge management and balanced scorecard outcomes: Exploring the importance of interpretation, learning and internationality. British Journal of Management, 21(4), 967-982.

Haggie, K., & Kingston, J. (2003, January). Choosing your knowledge management strategy. Journal of Knowledge Management Practice, 4(4), 1-20.

Hermawan. (2015). Intellectual capital empowerment through comprehensive Intellectual capital management (An Interpretive accounting research) Proceeding. In The 1st Joint Conference Indonesia–Malaysia–Bangladesh–Ireland (IJCIMBI) 2015. (pp. 1-19). Indonesia: Banda Aceh.

Holjevac, I. A. (2003, June). A vision of tourism and the hotel industry in the 21st century. International Journal of Hospitality Management, 22(2), 129-134.

Holsapple, C. W., & Singh, M. (2001, January). The knowledge chain model: Activities for competitiveness. Expert Systems with Applications, 20(1), 77-98.

Hwang, Y., Lin, H., & Shin, D. (2018, April). Knowledge system commitment and knowledge sharing intention: The role of personal information management motivation. International Journal of Information Management, 39, 220-227.

Inkinen, H. T., Kianto, A., & Vanhala, M. (2015). Knowledge management practices and innovation performance in Finland. Baltic Journal of Management, 10(4), 432-455.

Jadoon, I. K., & Hasnu, S. A. F. (2009, December). Collaboration dichotomies in knowledge management success. Journal of Knowledge Management Practice, 10(4).

Julrodea, P., & Panthukamponeb, P. (2022, April-June). Production process and knowledge management of Bor Sang Umbrella productivities of community enterprise San Kamphaeng district, Chiangmai province. The Golden Teak: Humanity and Social Science Journal, 28(2), 16-30. [In Thai]

Jyoti, J., & Rani, A. (2017). High performance work system and organisational performance: Role of knowledge management. Personnel Review, 46(8), 1770-1795.

Kaewpoo, S., & Suveatwatanakul, C. (2023, July-September). A study of employee experience factors among cabin crew of a full-service airlines in Thailand. The Golden Teak: Humanity and Social Science Journal, 29(3), 161-177. [In Thai]

Keramati, A., & Azadeh, M. A. (2007). Exploring the effects of top management’s commitment on knowledge management success in academia: A case study. International Journal of Social, Behavioural, Educational, Economic, Business and Industrial Engineering, 1(27), 292-297.

Kim, Y. J., & Hancer, M. (2010). The effect of knowledge management resource inputs on organizational effectiveness in the restaurant industry. Journal of Hospitality and Tourism Technology, 1(2), 174-189.

Kör, B., & Maden, C. (2013, April). The relationship between knowledge management and innovation in Turkish service and high-tech firms. International Journal of Business and Social Science, 4(4), 293-304.

Koseoglu, M. A., et al. (2010). Knowledge management, organisational communication and job satisfaction: An empirical test of a five-star hotel in Turkey. International Journal of Leisure and Tourism Marketing, 1(4), 323-343.

Lasisi, J. O., Dabiri, M., & Shodiya, O. A. (2015, February). Knowledge sharing, Innovation and employee performance: A Study of the Nigeria hotel Industry. International Journal in Management and Social Science, 3(2), 530-542.

Lee, S., Kim, B. G., & Kim, H. (2012). An integrated view of knowledge management for performance. Journal of Knowledge Management, 16(2), 183-203.

Lee, Y. C., & Lee, S. K. (2007). Capabilities, processes, and performance of knowledge management: a structural approach. Human Factors and Ergonomics in Manufacturing & Service Industries, 17(1), 21-41.

Mahapa, M. (2013). Impact of knowledge management strategies on organizational performance in the hospitality industry of Zimbabwe. Public Administration Research, 2(1), 76-83.

Majchrzak, A., Cooper, L. P., & Neece, O. E. (2004, February). Knowledge reuse for innovation. Management Science, 50(2), 174-188.

Marquardt, M. J. (1996). Building the learning organization: A systems approach to quantum improvement and global success. U.S.A.: McGraw-Hill Companies.

Mehralian, G., Nazari, J. A., & Ghasemzadeh, P. (2018). The effects of knowledge creation process on organizational performance using the BSC approach: The mediating role of intellectual capital. Journal of Knowledge Management, 22(4), 802-823.

Morey, D., Maybury, M. T., & Thuraisingham, B. M. (2002). Knowledge management: Classic and contemporary works. Cambridge, Massachusetts, USA: MIT Press.

Müller, C., & Raich, M. (2005). The ambiguous relationship of leadership and intellectual capital: Understanding how intellectual capital is developed. The Electronic Journal of Knowledge Management, 3(1), 35-44.

Nawab, S., et al. (2015, June). Knowledge management, innovation and organizational performance. International Journal of Knowledge Engineering, 1(1), 43-48.

Newman, B. (1996). Knowledge Management vs Knowledge Engineering, The Knowledge Management Theory Paper. [Online]. Available: https://www.academia.edu/ 333399/Knowledge. [2012, June 3].

Nonaka, I., & Takeuchi, H. (1995). The knowledge-creating company: How Japanese companies create the dynamics of innovation. United Kingdom: Oxford University press.

O'dell, C., & Grayson, C. J. (1998). If only we knew what we know: Identification and transfer of internal best practices. California management review, 40(3), 154-174.

Ostroff, C., Shin, Y., & Kinicki, A. J. (2005, September). Multiple perspectives of congruence: Relationships between value congruence and employee attitudes. Journal of Organizational Behavior: The International Journal of Industrial, Occupational and Organizational Psychology and Behavior, 26(6), 591-623.

Probst, G. J., & Romhardt, K. (1997). Building blocks of knowledge management-a practical approach. [Online]. Available: https://www.researchgate.net/publication/ 5063346_Building_Blocks_of_Knowledge_Management_-_A_Practical_Approach [2012, June 3].

Razak, S. E. A., Mustapha, M., & Kasim, N. A. A. (2016). The effect of balanced scorecard on psychological empowerment and managerial performance in Malaysian hotel sector. Journal of Technology Management and Business, 3(2), 1-13.

Rhodes, J., et al. (2008). Factors influencing organizational knowledge transfer: Implication for corporate performance. Journal of Knowledge Management, 12(3), 84-100.

Rudež, N. H. (2010, July-August). Knowledge management in the hotel industry before and after the entry in the EU: The case of Slovenia. Organizacija, 43(4), 197-201.

Salem, I. E-B. (2014). Toward better understanding of knowledge management: Correlation to hotel performance and innovation in five-star chain hotels in Egypt. Tourism and Hospitality Research, 14(4), 176-196.

Sallis, E., & Jones, G. (2002). Knowledge management in education: Enhancing learning & education. Church, Hove, East Sussex, England: Psychology Press.

Sbarcea, K. (2001, November). The mystery of knowledge management. New Zealand Management, 48(10), 33-39.

Snowden, D. J. (2000). New wine in old wineskins: From organic to complex knowledge management through the use of story. Emergence, A Journal of Complexity Issues in Organizations and Management, 2(4), 50-64.

Steers, R. M., & Porter, L. W. (1974). The role of task-goal attributes in employee performance. Psychological Bulletin, 81(7), 434-452.

Sukkasem, T., & Whangmahaporn, P. (2020, January-March). The enhancement of the happiness working model of the organizational culture by the instructors of the Northern Rajabhat Universities. The Golden Teak: Humanity and Social Science Journal, 26(1), 97-109. [In Thai]

Suraj, O. A., & Ajiferuke, I. (2013, January-March). Knowledge management practices in the Nigerian telecommunications industry. Knowledge and Process Management, 20(1), 30-39.

Sveiby, K-E. (2001). A knowledge-based theory of the firm to guide in strategy formulation. Journal of Intellectual Capital, 2(4), 344-358.

Syauta, J. H., et al. (2012, December). The influence of organizational culture, organizational commitment to job satisfaction and employee performance (study at municipal waterworks of Jayapura, Papua Indonesia). International Journal of Business and Management Invention, 1(1), 69-76.

Wegmann, G. (2008). The balanced scorecard as a knowledge management tool: A French experience in a semi-public insurance company. The ICFAI Journal of Knowledge Management, 6(3), 22-38.

Wiig, K. M. (1993). Knowledge Management Foundations: Thinking about Thinking: How People and Organizations Create, Represent and Use Knowledge. Arlington, Texas: Schema Press.

Young-Thelin, L., & Boluk, K. (2012). A case study of human resource practices in small hotels in Sweden. Journal of Human Resources in Hospitality & Tourism, 11(4), 327-353.

Yun, D. (2004). Knowledge management in hospitality and tourism. Annals of Tourism Research, 31(4), 1064-1065.

Zack, M., McKeen, J., & Singh, S. (2009). Knowledge management and organizational performance: an exploratory analysis. Journal of knowledge management, 13(6), 392-409.