WHAT IS SERVICE QUALITY IN HOTEL SERVICES ?

Authors

  • Nongnuj Sritanaanant

Abstract

ข้อความบทคัดย่อไม่สมบูรณ์ กรุณาดูฉบับพิมพ์

 

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References

Barrington, M.N. and Olsen, M.D. "Concept of service in the hospitality industry." International Journal of Hositality Management. Vol. 6, No. 3, 1987, P. 131-138.

Jones, P. and Lockwood, A.J. The Management of Hotel Operations. London : Cassell, 1986.

King, C.A. "Service-oriented quality control." Cornell H.R.A. Quarterly, November 1984, P. 92-98.

Lewis, R.C. "The measurement of gaps in the quality of hotel services." International Journal of Hospitality Management. Vol. 6, No. 2, 1987, P. 83-88.

Mill, R.C. Managing for productivity in the Hospitality Industry. New York: Van Nostrand Reinhold, 1989

Nongnuj Sritanaanant. "Productivity Improvement for the Hotels in the Maturity Stage." M.Sc. thesis, University of Surrey, 1990.

Olsen, M. "Issues facing multi-unit hospitality organisations in a maturing market." Proceedings of the Launch Conference of the Journal of Contemporary Hospitality Management. April 20-21, 1989, Vol. 2. P. 64-75.

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Published

2020-07-21

How to Cite

Sritanaanant, N. (2020). WHAT IS SERVICE QUALITY IN HOTEL SERVICES ?. SUTHIPARITHAT JOURNAL, 7(17), 36–38. retrieved from https://so05.tci-thaijo.org/index.php/DPUSuthiparithatJournal/article/view/245183

Issue

Vol. 7 No. 17 (1992): ตุลาคม-มกราคม 2535

Section

Academic Articles

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