A Study of Technological and Artificial Intelligence Literacy Factors Affecting the Work Performance in Supply Administration to Promote Organizational Development Toward Becoming a Modern Agency among Officers of the Naval Supply Department

Abstract

This research aimed to study the level of technological literacy and artificial intelligence literacy among civil servants of the Royal Thai Navy Logistics Department, study the level of operational efficiency in logistics management, and analyze the influence of technological literacy and artificial intelligence literacy on operational efficiency in logistics management to support the development of the organization towards becoming a modern agency. The sample consisted of 400 civil servants in the Royal Thai Navy Logistics Department, Royal Thai Navy, obtained through simple random sampling. The research instrument was a questionnaire. The statistical methods used for data analysis were descriptive statistics and multiple regression analysis.

          The research found that technological literacy and artificial intelligence literacy can significantly explain 56.60% of the variance in logistics management performance. This reflects that developing technological and artificial intelligence literacy among personnel is a crucial factor in enhancing logistics management efficiency and a key mechanism for driving government security organizations to adapt and respond effectively to technological changes in the digital age. Furthermore, it fosters public trust and social well-being, which are crucial foundations for improving the quality of life in the digital age.

          The research findings suggest the need to establish ethical standards and guidelines for the use of technology and AI. Policies and manuals should be developed to ensure the correct, transparent, and ethical use of technology and artificial intelligence, fostering a shared understanding among personnel at all levels and preventing misuse that could harm the organization.