ADMINISTRATIVE FACTORS AFFECTING THE BANGKOK OFFICE OF FOREIGN WORKER ADMINISTRATION ONE STOP SERVICE CENTER IN REGISTERING APPLICANTS FROM THREE NATIONS

Abstract

Qualitative research was used to study administrative factors affecting the Bangkok Office of Foreign Worker Administration One Stop Service Center in registering applicants from three nations. Samples were 120 operational officers and 80 entrepreneurs employing foreign workers, as well as four office executive directors. Data was gathered by in-depth interviews with the executive directors and online questionnaire for other samples. The literature and relevant laws also provided data. By using the conceptual of The McKinsey 7S - structure, strategy, systems, style, skills, staff and shared values – Framework

               Results were that staff was the most influential, with structure causing the most problems and obstacles in coordination between departments and central authorities. Worker skill factor most affected efficiency, with inadequate staffing the main obstacle. These findings suggest that The McKinsey 7S - structure, strategy, systems, style, skills, staff and shared values - Framework, a management model developed in the 1980s, might help develop strategic vision for the office. Further study of Intergovernmental Relations (IGR), the wide variety of ways in which orders of government enter into relations with each other, might also help clarify work coordination between agencies in a more integrated form to improve administrative efficiency and provide better service.

 Keywords: One stop service center, Foreign worker, Administration, Efficiency.