THE COMPARISON OF THE SATISFACTION OF THE TRUCK FLEET WITH PHYSICAL ENVIRONMENT AND WORK ATMOSPHERE
Article Sidebar
Main Article Content
Abstract
The objective of this research is to study the satisfaction of truck fleet operators with three aspects of the logistics management system, namely, management, location and compensation. The results obtained from the afore-said aspects are then compared according to physical
characteristics of the warehouse and job characteristics. This research is a quantitative research. The research sample consisted of 384 truck fleet operators who run their routine jobs at the distribution centers at various provinces throughout Thailand. They were purposively selected
from 10 provinces in which the logistics volumes were high. A questionnaire was used for data collection. The data was analyzed with descriptive statistics of frequency, percentage, mean, and standard deviation, and with inferential statistics of one-way analysis of variance, and Fisher’s LSD
(Least Significant Difference).
The research outcome indicates that the majority (61.50%) of the distribution centers in the 10 provinces are located in the Central Region of Thailand. The majority of them (59.60%) are dry grocery distribution centers. The largest group of drivers in the research sample (44.30%)
consists of those who have their own carriers, and 44.30% of them have been working for 1-5 years in the service. As for their satisfaction, 48.70% of the drivers in the sample are satisfied with the logistics management system at the moderate level (satisfaction mean = 3.26). Hypothesis testing
results show that the type of distribution center variable affects the satisfaction with location; the job position variable affects the satisfaction as a whole, the satisfaction with the management, and the satisfaction with compensation; and the duration of service variable affects the satisfaction
with the management system at the .05 level of statistical significance; on the other hand, the warehouse location variable does not have any effect on any satisfaction variable.
Downloads
Article Details
I and co-author(s) certify that articles of this proposal had not yet been published and is not in the process of publication in journals or other published sources. I and co-author accept the rules of the manuscript consideration. Both agree that the editors have the right to consider and make recommendations to the appropriate source. With this rights offering articles that have been published to Panyapiwat Institute of Management. If there is a claim of copyright infringement on the part of the text or graphics that appear in the article. I and co-author(s) agree on sole responsibility.
References
Bhatti, K. & Qureshi, T. (2007). Impact of employee participation on job satisfaction, employee commitment and employee productivity. International Review of Business Research Papers, 3(2), 54-68.
Cross, B. & Travaglione, A. (2004). The times they are a-changing: who will stay and who will go in a downsizing organization? Personnel Review, 33(3), 275-290.
Field, D. & Johnson, I. (1993). Satisfaction and change: a survey of volunteers in a hospice organization. Social Science and Medicine, 36(12), 1625-1633.
Maneetrakunthong, A. (2014). Pay for Performance and Work Culture in Thailand. MBA-KKU Journal, 7(1), 21-38. [in Thai]
Mentzer, J. T., Daniel, J. F. & Kent, J. L. (1999). Developing a Logistics Service Quality Scale. Journal of Business Logistics, 20(1), 9-32.
Morse, N. C. (1977). Satisfactions in the white-collar job. North Stratford: Ayer publishing. Offce of The National
Economic and Development. (2018). Thailand’s Logistics Development Strategy 3th (2007-2011). Bangkok: Prime Minister’s Offce. [in Thai]
Pratep, S. (2014). The Development Service of the Singtarual Phatthalung Logistics. Veridian E-Journal, 7(2), 1094-1102. [in Thai]
Prime Minister’s Offce. (2018). The Twelfth National Economic and Social Development Plan (2017-2021). Bangkok: Prime Minister’s Offce. [in Thai]
Smithikrai, C. (2014). Industrial and Organizational Psychology (2nd ed.). Bangkok: V print (1991) Company. [in Thai]
Sorat, T. (2007). The importance Regional Logistics Hubs in The Greater Mekong. Retrieved April 18, 2018, from https://www.tanitsorat.com/view.php?id=51 [in Thai]
Sun, I. S., Yoo, D. K. & Yang, H. C. (2016). The Empirical Study of Logistics Service Quality Factors influencing Service Satisfaction on Supplying the Industrial Goods in the Tourism and Leisure Industry: Focusing on the Moderating Effects of Job Types. International Journal of u- and e- Service, Science and Technology, 9(4), 203-212.
The Knowledge Management Institute Foundation. (2018). Thailand 4.0 Model Drive of Thailand towards Stability, Wealth and Sustainable. Bangkok: The Knowledge Management Institute Foundation. [in Thai]