OPERATION RISK MANAGEMENT: A CASE STUDY OF BAGGAGE LOGISTIC TECHNOLOGY AT MUNICH AIRPORT

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Sulav Nepal
Veerisa Chotiyaputta

Abstract

           This research aims to analyze the baggage handling system which is considered as one of the major problems confronted by international airports around the world. The research used Munich Airport’s baggage handling system as a case study to analyze risk management control measure as well as, to measure the level of passengers’ satisfaction regarding baggage logistic process. The study employed both quantitative and qualitative research methods. Questionnaires and interviews were used as an instrument of the study in Munich Airport. The results reveal that technology failure risk and employee risk were the common risks in the baggage handling process. The findings of this research may be of significance to conduct further studies in baggage logistic process of airports in ASEAN region. 

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How to Cite
Nepal, S., & Chotiyaputta, V. (2016). OPERATION RISK MANAGEMENT: A CASE STUDY OF BAGGAGE LOGISTIC TECHNOLOGY AT MUNICH AIRPORT. Panyapiwat Journal, 8, 273-282. Retrieved from https://so05.tci-thaijo.org/index.php/pimjournal/article/view/65632
Section
Academic Article

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