INVESTIGATING JOB SATISFACTION IN SERVICE INDUSTRY

บทคัดย่อ

          The purpose of this paper is through ‘document research’ to analyze 80 articles about job satisfaction in service industry or have relationship with service industry, to uncover current research situation and development trend about job satisfaction in service industry.

          The major finding from this study is through analyze 80 articles’ samples and sizes, researcher finds that primary industry is Health-Care and secondary industry is Education, because both of two industries covered 70 articles in researcher’s articles; almost all articles choose quantitative research method as major research method in their studies. This researcher finds that investigation of job satisfaction in Health-Care industry focuses on three roles. The primary role is doctors because nearly all articles choose hospital as research setting, the secondary role is nurse because this role still important in hospitals. Tertiary role is choosing all staffs of hospital as research sample. Researcher still finds that investigation of job satisfaction in Education industry focus on two roles. The primary role is teacher. The secondary role is to choose non-teaching employees from setting as the research sample. Researcher finds that almost 70 articles have the same point in their findings: factors that affect job satisfaction. At last, researcher focuses on this point of view to distinguish similar and difference between health-care and education.