A Study on the Effects of Self-Learning Media Packages on the Retention of English-Speaking Skills: A Case Study of Front Desk Staff at Loei Palace Hotel, Loei Province
Keywords:
retention of English-speaking skills, hotel front desk staff, Loei Palace hotel, self-learning media packageAbstract
This qualitative research aimed to investigate the retention of English-speaking skills and the remaining problems in English-speaking skills among front desk staff at Loei Palace Hotel, Loei Province, after using a self‑learning media package. The participants consisted of all five front desk staff members of Loei Palace Hotel in Loei Province, including graduates from both English and non-English majors, selected using total population sampling. The research instruments included an English-speaking skills assessment questionnaire and a self-learning media package. Data were analyzed using content analysis. The results revealed that both groups of staff showed clear improvement and retention in English-speaking skills. English-speaking problems decreased from a moderate level in the first assessment to a minor level in the second and third assessments. In addition, the staff demonstrated greater understanding of native speakers’ culture and used more appropriate nonverbal communication while speaking English.
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