EFFECT OF STRESS AND BURNOUT ON EMPLOYEE JOB PERFORMANCE: A CASE STUDY OF FINE METAL TECHNOLOGIES PUBLIC COMPANY LIMITED

Abstract

The study objective was to test the influence of stress and burnout on employee job performance. The samples comprised 231 employees working at Fine Metal Technologies, Public Company Limited. Quantitative research data were collected using a questionnaire with testing of Cronbach’s alpha reliability at 0.92. Stratified sampling random was applied by departments then followed the sampling technique. Multiple Linear Regression with Enter method was tested.

Results indicated the following. 1) Stress as a psychological and behavioral symptom affected employee job performance at the .05 level of statistical significance but stress as a physiological symptom did not, while anxiety caused by work stress or lack of job security often manifested as operational behaviors including lateness or absence. Companies must first recognize this conduct and then address the root causes of the problem. 2) Burnout, signifying depersonalization and lack of accomplishment, affected employee job performance at the end .05 level of statistical significance but burnout as emotional exhaustion did not. Inefficient work output was also identified as an indicator of increased stress through lack of confidence in self-efficacy.