THE RELATIONSHIP BETWEEN TEAMWORK FACTORS AND WORK EFFECTIVENESS OF EMPLOYEES AT METROPOLITAN WATERWORKS AUTHORITY

Abstract

The objectives of this study are as follows: 1) to study teamwork factors of employees at Metropolitan Waterworks Authority, 2) to study work effectiveness of employees at Metropolitan Waterworks Authority and 3) to study the relationship between teamwork factors and work effectiveness of employees at Metropolitan Waterworks Authority. A mixed methodology between quantitative research and qualitative research were utilized. Quantitative research was employed using questionnaires as a research instrument to collect the data. The samples used in this study comprised 248 employees of Metropolitan Waterworks Authority at the headquarters. Data was analyzed using descriptive and inferential statistics techniques. Qualitative Research was conducted using structured in-depth interviews with Director of Internal Social Responsibility Management Division of Metropolitan Waterworks Authority. The research results can be summarized as follows:

1) In overall, teamwork factors of employees of Metropolitan Waterworks Authority at the headquarters are at high level. In details, the highest average of components of teamwork factors is Environment, followed by Role, Technical Skills of Team Members, Behavior and Relationships among Team Members, System, and Goal, respectively.

2) In overall, work effectiveness of employees of Metropolitan Waterworks Authority at the headquarters are at high level. In details, the highest average of work effectiveness’ components is Maintain Team Members, followed by Learning and Development and Working Outcomes, respectively.

3) The results of the second hypothesis testing reveal that in overall, teamwork factors have a positive relationships with work effectiveness of employees of Metropolitan Waterworks Authority at the headquarters at the highest level.

4) The results of in-depth interview revealed that Metropolitan Waterworks Authority indeed has a policy to promote teamwork through CSR activities. The “in process” CSR activities are employed with emphasizing in delivering good services and satisfying customers and employees. Moreover, Metropolitan Waterworks Authority gives the employees opportunity to express their opinion in every matters in the meetings and creates the environment which employees can easily talk to each other. These create the closeness among employees. Besides, Metropolitan Waterworks Authority trains their supervisors to pay more attention on their subordinates and treat them as a family member.