THE SUCCESS OF QUALITY COSTING IMPLEMENTATION IN ISO 9000 CERTIFIED COMPANIES IN THAILAND
Keywords:
Quality cost accounting, Cost of Quality, Quality Management SystemAbstract
Quality management has long been established as an important management strategy of business for achieving competitive advantage. Cost of quality plays a vital role as financial measures in quality management system. Its process is to collect and report cost of quality to support the management in decision-making process. Recently, the managerial accounting profession has turned their interests to the usefulness of quality costing in providing relevant quality cost information for operation control. Thus, the aims of this paper are to study the critical success factors on the quality costing implementation as well as to study the obstacles and problems of the implementation. The survey research was carried out in the ISO 9000 certified companies in 7 strategic industries in Thailand. The results reveal that three factors, which are i) the readiness in adopting and implementing the quality management system; ii) the appropriateness of resources allocation in quality management activities; and iii) the supporting in physical facilities and operation for quality management program, show significant positive relationship with the success of implementing quality costing. In addition, the study provides practitioners’ opinions on problems and obstacles when implementing quality costing and areas of future research are discussed.
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