PROVIDING CUSTOMER SERVICE IN INDUSTRY
Abstract
ข้อความบทคัดย่อไม่สมบูรณ์ กรุณาดูฉบับพิมพ์
References
Davidoff, D.M. Contact : Service in the Hospitality and Tourism Industry. New Jersey: Prentice Hall Career and Technology, 1994.
Gronroos, C. Service Management And Marketing : Managing The Moment Of Truth In Service Competition. Singapore : Lexington Books, 1990.
Leppard, J. et Molyneux, L. Auditing Our Customer Service. London: Routledge, 1994.
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