Abusive Supervision and Frontline Employee Turnover Intentions: the Mediating Role of Work Stress

Damrong Sattayawaksakul

doi:10.14456/rcmrj.2021.247922

Authors

Damrong Sattayawaksakul Faculty of Business Administration, Asia-Pacific International University

DOI:

https://doi.org/10.14456/rcmrj.2021.247922

Keywords:

Abuse supervision, Work stress, Turnover intention

Abstract

The purpose of this research is to explore the direct and indirect relationship between abusive supervision, work stress, and turnover intention of frontline employees in Bangkok. A questionnaire was used as a tool to collect data. The selected sample size was 368 by using a simple random sampling technique. Further, the partial least square structural equation modeling (PLS-SEM) technique was implemented. The finding revealed positive and significant effects among the direct path relationship between abusive supervision and turnover intention; abusive supervision and work stress; work stress and turnover intention. Moreover, the indirect path relationship of work stress between the relationship of abusive supervision and turnover intention was also positive and significant. This study has substantial implications for frontline employees concerning turnover intention. That is the supervisor's behavior is related to work stress and turnover intention.

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