THE INFLUENCE OF JOB RESOURCES AND JOB ACCEPTANCE THAT AFFECT SERVICE PERFORMANCE THROUGH DEDICATED EFFORT OF TRAINEE IN RETAIL BUSINESS
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Published:
Apr 30, 2019
Keywords:
Job Resources Job Acceptance Dedicated Effort Service Performance
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Abstract
The objectives of this research were (1) to study influences of the causal factors on service performance of trainee employees in retail business enterprises; and (2) to investigate the consistency of causal relationship model based on hypothesis and empirical data. A questionnaire was used as the research tool to collect data from 680 students of private higher education institutions who were serving as trainee employees in retail business enterprises. The data was analyzed using the structural equation modeling (SEM). The results indicated that the adjusted model of casual relationship that affected service performance of trainee employees in retail business enterprises fitted well with the empirical data. The dedicated effort had been directly and positively influenced by job resources most, to be followed by job acceptance. Besides, the results of service performance had been directly and positively influenced by dedicated effort most, to be followed by job acceptance and job resources. Hence, the dedicated effort was the only mediator variable that had the direct influence on service performance of trainee employees in retail business enterprises.
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อภิรุ่งเรืองสกุล ณ., & เจษฎาลักษณ์ ว. (2019). THE INFLUENCE OF JOB RESOURCES AND JOB ACCEPTANCE THAT AFFECT SERVICE PERFORMANCE THROUGH DEDICATED EFFORT OF TRAINEE IN RETAIL BUSINESS. Panyapiwat Journal, 11(1), 169–182. Retrieved from https://so05.tci-thaijo.org/index.php/pimjournal/article/view/186121
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Research Article
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Bakker, A. B. & Demerouti, E. (2008). Towards a model of work engagement. Career Development International, 13(3), 209-223.
Chaiakpuya, P. (2008). The relationship between performance management systems and the job performance of employee. The Master of Science in Human Resource Management Program, Sripatum University. [in Thai]
Cooper, D. R., Schindler, P. S. & Sun, J. (2006). Business research methods (9th ed.). New York: McGraw-hill.
Corporate Leadership Council. (2014). Driving Performance and Retention through Employee Engagement. Retrieved March 16, 2018, from https://www.stcloudstate.edu/humanresources/_fles/documents/supv-brown-bag/employee-engagement.pdf
Coste, A. I. & Tudor, A. T. (2013). Service Performance–Between Measurement and Information in the Public Sector. Procedia–Social and Behavioral Sciences, 92(10), 215-219.
Crawford, E. R., LePine, J. A. & Rich, B. L. (2010). Linking job demands and resources to employee engagement and burnout: A theoretical extension and meta-analytic test. Journal of Applied Psychology, 95(5), 834-848.
Cronbach, J. L. (1990). Essentials of Psychological Testing (5th ed.). New York: Harper and Row.
Demerouti, E., Bakker, A. B., De Jonge, J., Janssen, P. M. & Schaufeli, W. B. (2001). Burnout and engagement at work as a function of demands and control. Scandinavian Journal of Work, Environment & Health, 27, 279-286.
Dumrongsanti, C. (2011). The Impact of Intangible Rewards and Leadership Communication Strategies on Talent’s Passion. Master of Science (Human Resource and Organizational Development), Graduate School of Human Resource
Development, National Institute of Development Administration. [in Thai]
Hair, J. F., Black, W. C., Babin, B. J. & Anderson, R. E. (2010). Multivariate data analysis (7th ed.). Upper Saddle River: NJ Prentice Hall.
Harmi, A. & Sooraksa, N. (2016). The Relationship between Person–Organizational Values Fir, Organizational Commitment and Discretionary Effort of Professional Nurse. Srinakharinwirot Business Journal, 7(1), 120-134. [in Thai]
Jaemtim, N. & Sanongyard, J. (2016). Factors influencing Job engagement that affect on job
performance of Nursing Instructors of Boromarajonani collage of nursing, the Ministry of Public health. Journal of Education Research, Faculty of Education, Srinakharinwirot University, 11(1), 51-62. [in Thai]
Jantasang, S. & Thamwattana, K. (2016). A case relationships model between emotional intelligence and perception of justice influencing to organization citizenship behavior supporting staff of Rajamangala University of Technology Krungthep. Panyapiwat Journal, 8(Suppl.), 130-144. [in Thai]
Kandampully, J. (2006). The new customer centered business model for the hospitality industry. International Journal of Contemporary Hospitality Management, 18(3), 173-187.
Kromvatch, K. (2015). Employees’ Work Passion: Related Factors and the Improvement. HROD Journal, 7(2), 87-103. [in Thai]
Likert, R. (1961). New Patterns of Management. New York: McGraw-Hill.
Lloyd, R. (2008). Discretionary effort and the performance domain. The Australian and New Zealand Journal of Organizational Psychology Press, 1(1), 22-34.
Lovelock, C. & Witrz, J. (2004). Services Marketing: People, Technology, Strategy (5thed.). Upper Saddle River, NJ: Prentice Hall.
Madare, J. M., Dawson, M. & Nael, J. A. (2013). Hotel manager’s perceived diversity climate and job satisfaction: The mediating effects of role ambiguity and conflict. International Journal of Hospitality Management, 35, 28-34.
Meijman, T. F. & Mulder, G. (1998). Psychological aspects of workload. In P. J. D. Drenth, H. Thierry & C. J. de Wolff. (Eds.). Handbook of Work and Organizational Psychology. (pp. 5-33).
Offce of Commercial Affairs. (2017). Weekly news from Hanoi. Retrieved March 15, Hove, UK: Psychology Press.2018, from https://www.ditp.go.th/contents_attach/203440/203440.pdf [in Thai]
Offce of the Higher Education Commission. (2018). Total number of students (Bachelor’s Degree), Academic Year 2017, Semester 1. Retrieved March 12, 2018, from https://www.info.mua.go.th/information/show_all_statdata_table.php?data_show=2 [in Thai]
Offce of the Royal Society. (2018). Royal Institute Dictionary. Retrieved March 12, 2018, from https://www.royin.go.th/dictionary/index.php [in Thai]
Parker, S. L., Jimmieson, N. L. & Amiot, C. E. (2010). Self-determination as a moderator of demands and control: Implications for employee strain and engagement. Journal of Vocational Behavior, 76(1), 52-67.
Rhoades, L., Eisenberger, R. & Armeli, S. (2001). Affective Commitment to the Organization: The Contribution of
Perceived Organizational Support. Journal of Applied Psychology, 86(1), 825-836.
Ritcharoon, P., Thaneerat, A., Klaichun, P. & Putinart, C. (2016). Desirable traits study of Panyapiwat Institute of
Management’s Students by using Work-based Learning pedagogy in Convenience Stores. Panyapiwat Journal, 8(1), 200-212. [in Thai]
Robbins, S. P. (1993). Organizational Behavior: Concepts, Controversies, and Applications. Englewood Cliffs, NJ: Prentice Hall.
Rovinelli, R. J. & Hambleton, R. K. (1977). On the Use of Content Specialists in the Assessment of Criterion-Referenced
Test Item Validity. Dutch Journal of Educational Research, 2(2), 49-60.
Sathongvian, A. (2015). Strategy for Sustainable Management of Retail Shop in the Central Region in Thailand.
Panyapiwat Journal, 7(3), 1-9. [in Thai]
Satjatham, P. (2007). Employee Job Satisfaction: Case of YHS International Limited. The Graduate School of Human Resource Development (SHRD), the National Institute of Development Administration (NIDA). [in Thai]
Sing, R. & Setkong, V. (2012). Correlation between motivation and satisfaction in operation with the achievement of employee’s performances in Softel Centara Grand Resort & Villas Hua Hin. Faculty of Management Science, Silpakorn University. [in Thai]
Thiposot, S. (2013). Perceived Organizational Support Affecting Job Performance of Employees in Banking Business. Master of Business Administration, Rajamangala University of Technology Thanyaburi. [in Thai]
Wayne, A., Kaemer, C., Perrewe, P. L. & Johnson, D. (2003). Perceived organizational support as a mediator of the relationship between politics perceptions and work outcomes. Journal of Vocational Behavior, 63(3), 438-456.
Wigraisakda, K. & Jadesadalug, V. (2017). The Effects of Job Demands on Burnout and Affective Commitment of Casual Dining Restaurant Employees, Uttayarn-Auksa Road, Bangkok. Electronic Journal of Open and Distance Innovative Learning (e-JODIL), 7(1), 1-16. [in Thai]
Wonganutroj, P. (2010). Personnel management psychology. Bangkok: Center for Media Promotion. [in Thai]
Yodrakang, J. (2011). The Study of the Effect of Job Resources and Personal Resources Model on Personal Initiative through the Mediating Role of Work Engagement. Faculty of Liberal Arts, Thammasat University. [in Thai]