Main Article Content

ธนาสิทธิ์ เพิ่มเพียร


Employee Experience is all-touch points of employees who are involved in the organization since applying for membership. Come into new employee are took cared from organization until the leave them. The principle of employee experience is not a new matter. The concept of Customer Experience is introduced as a prototype. There are process design, environment and appropriate tools to fit individual person. A lot of research pointed that when the employee experience is so high that affected employee engagement and work enthusiasm high too. It will lead to attract and retain talent stay with the organization and impact customer experience in the future.develop their organizational commitment and be more enthusiastic in their work performance, which in turn will lead to the enhancement of the organization’s ability to attract and keep valuable employees to remain and work with the organization in the future.


Download data is not yet available.

Article Details

How to Cite
เพิ่มเพียรธ. (2019). EMPLOYEE EXPERIENCE: PEOPLE MANAGEMENT TOOL. Panyapiwat Journal, 11(3), 306-315. Retrieved from https://so05.tci-thaijo.org/index.php/pimjournal/article/view/201478
Academic Article


Decharin, P. (2018). Employee Experience. Retrieved June 20, 2019, from https://www.bangkokbiznews.com/blog/detail/645595 [in Thai]

Cable, D. M., Gino, F. & Staats, B. (2013). Reinventing employee onboarding. MIT Sloan Management Review, 54(3), 23-28.

Coolen, P. (2018). HR is hitting a second wall. Retrieved June 22, 2019, from https://www.linkedin.com/pulse/hr-hitting-second-wall-patrick-coolen

Deloitte. (2017). The employee experience Culture, engagement, and beyond. Deloitte Global Human Capital Trends. Retrieved June 22, 2019, from https://www2.deloitte.com/content/dam/Deloitte/global/Documents/About-Deloitte/central-europe/ce-global-human-capitaltrends.pdf

Gallup. (2018). 7 Ways to Use Clifton Strengths to Improve Your Employee Experience Strategy. Retrieved June 10, 2019, from https://www.gallup.com/workplace/243791/wayscliftonstrengths-improve-employee-experience-strategy.

IBM. (2016). Designing employee experience: How a unifying approach can enhance engagement and productivity. Retrieved June 20, 2019, from https://www.ibm.com/downloads/cas/ZEND5PM6

Lauritsen, J. (2018). How to Design the Employee Experience Part 1: The Impact of Experience. Retrieved June 20, 2019, from https://www.people-doc.com/hs-fs/hubfs/2018/US18-Employee-Experience

Meister, J. (2016). The Employee Experience Is The Future Of Work: 10 HR Trends For 2017. Retrieved June 20, 2019, from https://www.forbes.com/sites/jeannemeister/2017/01/05/theemployee-experience-is-the-future-of-work-10-hr-trends-for-2017/#201f72b320a6

Morgan J. (2017). Why the Millions We Spend on Employee Engagement. Retrieved June 15, 2019, from https://hbr.org/2017/03/why-the-millions-we-spend-on-employee-engagement-buyus-so-little

Phoemphian, T. (2015). Employer Brand: Tool for Human Resource Attraction and Retention. Panyapiwat Journal, 7(special issues), 241-252. [in Thai]

Plaskoff, J. (2017). Employee experience: the new human resource management approach, Strategic HR Review, 16(3), 136-141.